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ALEMU, 2019 - Google Patents

The Effects of Dimensions of Service Quality on Customer Service Quality with A Particular Reference in Nile Insurance Company Sc

ALEMU, 2019

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Document ID
15112280186582164875
Author
ALEMU B
Publication year

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The main purpose of the study was to evaluate the effect of service quality dimensions on customer service quality in Nile insurance company with respect to: tangibility, reliability, responsiveness, assurance and empathy. Descriptive statistics was used to present the gap …
Continue reading at repository.smuc.edu.et (PDF) (other versions)

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