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Ferris et al., 1998 - Google Patents

Financial theory and practice in the application of TQM: The case of IBM Rochester

Ferris et al., 1998

Document ID
14750866865927797228
Author
Ferris S
Quint R
Sant R
Publication year
Publication venue
Journal of Managerial issues

External Links

Snippet

In this study we examine how IBM's Rochester plant, a 1990 Malcolm Baldrige National Quality Award winner, has success fully designed and implemented a TQM program for its finance activities. We examine IBM Rochester's experience in the context of a generalized …
Continue reading at www.jstor.org (other versions)

Classifications

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