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Subramanyam et al., 2004 - Google Patents

An integrated approach to software process improvement at Wipro Technologies: veloci-Q

Subramanyam et al., 2004

View PDF
Document ID
13615613523730574013
Author
Subramanyam V
Deb S
Krishnaswamy P
Ghosh R
Publication year
Publication venue
tech. report CMU/SEI-2004-TR-006

External Links

Snippet

In the early 1980s, Wipro, then a vegetable oil company, diversified into the information technology (IT) sector. With liberalization hitting India in the 1990s, Wipro broadened its sphere of operations and entered the global arena, with IT service operations handled by …
Continue reading at kilthub.cmu.edu (PDF) (other versions)

Classifications

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