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Janhunen, 2021 - Google Patents

Benefits of automation in network monitoring

Janhunen, 2021

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Document ID
13126352819126816546
Author
Janhunen E
Publication year

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Snippet

The thesis objective was to inspect benefits of automation in network monitoring and ticket handling. The monitoring company had used manual methods to handle network monitoring. This required the company to always assign one employee from the active shift …
Continue reading at www.theseus.fi (PDF) (other versions)

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/08—Configuration management of network or network elements
    • H04L41/0803—Configuration setting of network or network elements
    • H04L41/0813—Changing of configuration
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/50—Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
    • H04L41/5003—Managing service level agreement [SLA] or interaction between SLA and quality of service [QoS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/04—Architectural aspects of network management arrangements
    • H04L41/046—Aspects of network management agents
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/02—Arrangements for maintenance or administration or management of packet switching networks involving integration or standardization
    • H04L41/0246—Arrangements for maintenance or administration or management of packet switching networks involving integration or standardization exchanging or transporting network management information using Internet, e.g. aspects relating to embedding network management web servers in network elements, web service for network management purposes, aspects related to Internet applications or services or web-based protocols, simple object access protocol [SOAP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/50—Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
    • H04L41/5061—Customer care
    • H04L41/507—Filtering out customers affected by service problems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/50—Network service management, i.e. ensuring proper service fulfillment according to an agreement or contract between two parties, e.g. between an IT-provider and a customer
    • H04L41/5041—Service implementation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/02—Arrangements for maintenance or administration or management of packet switching networks involving integration or standardization
    • H04L41/0213—Arrangements for maintenance or administration or management of packet switching networks involving integration or standardization using standardized network management protocols, e.g. simple network management protocol [SNMP] or common management interface protocol [CMIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/06—Arrangements for maintenance or administration or management of packet switching networks involving management of faults or events or alarms
    • H04L41/0631—Alarm or event or notifications correlation; Root cause analysis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing packet switching networks
    • H04L43/08—Monitoring based on specific metrics
    • H04L43/0805—Availability
    • H04L43/0817—Availability functioning
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/22—Arrangements for maintenance or administration or management of packet switching networks using GUI [Graphical User Interface]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/26—Monitoring arrangements; Testing arrangements
    • H04L12/2602—Monitoring arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/14—Arrangements for maintenance or administration or management of packet switching networks involving network analysis or design, e.g. simulation, network model or planning
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/12—Arrangements for maintenance or administration or management of packet switching networks network topology discovery or management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING; COUNTING
    • G06F—ELECTRICAL DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Error detection; Error correction; Monitoring responding to the occurence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0775—Content or structure details of the error report, e.g. specific table structure, specific error fields
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/16—Network management using artificial intelligence
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing packet switching networks
    • H04L43/10—Arrangements for monitoring or testing packet switching networks using active monitoring, e.g. heartbeat protocols, polling, ping, trace-route
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/14—Network architectures or network communication protocols for network security for detecting or protecting against malicious traffic
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING; COUNTING
    • G06Q—DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models

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