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Mak et al., 1999 - Google Patents

Building online crisis management support using workflow systems

Mak et al., 1999

Document ID
12561757995433483817
Author
Mak H
Mallard A
Bui T
Au G
Publication year
Publication venue
Decision Support Systems

External Links

Snippet

While workflow systems have typically been proposed for automating formal business procedures, this paper presents a novel application of workflow technology to coordinate and disseminate tasks and related information for crisis management support systems …
Continue reading at www.sciencedirect.com (other versions)

Classifications

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