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Landauer, 1995 - Google Patents

The trouble with computers: Usefulness, usability, and productivity

Landauer, 1995

Document ID
12089643142374354223
Author
Landauer T
Publication year

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Despite enormous investments in computers over the last twenty years, productivity in the very service industries at which they were aimed virtually stagnated everywhere in the world. If computers are not making businesses, organizations, or countries more productive, then …
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