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Camilleri et al., 2023 - Google Patents

Live support by chatbots with artificial intelligence: A future research agenda

Camilleri et al., 2023

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Document ID
12060013969329612562
Author
Camilleri M
Troise C
Publication year
Publication venue
Service Business

External Links

Snippet

This research uses a Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) protocol to investigate the utility of artificially intelligent (AI) conversational chatbots in service business settings. The findings shed light on key theoretical …
Continue reading at papers.ssrn.com (PDF) (other versions)

Classifications

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