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Susarla et al., 2010 - Google Patents

Multitask agency, modular architecture, and task disaggregation in SaaS

Susarla et al., 2010

View PDF
Document ID
11483864891716325148
Author
Susarla A
Barua A
Whinston A
Publication year
Publication venue
Journal of Management Information Systems

External Links

Snippet

We examine contract choices in the provision of" software-as-a-service"(SaaS), which is a business innovation that transforms information technology (IT) resources into a continuously provided service. We draw upon agency theory and modularity theory to …
Continue reading at www.academia.edu (PDF) (other versions)

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