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González Rojas, 2015 - Google Patents

Governing IT services for quantifying business impact

González Rojas, 2015

Document ID
11356299614711153745
Author
González Rojas O
Publication year
Publication venue
International Conference on Business Informatics Research

External Links

Snippet

This paper presents a method that comprises a metamodel and two processes created for quantifying the business impact associated with the behaviour of IT services. These artifacts define impact analysis models for evaluating the risks, service agreements, quality attributes …
Continue reading at link.springer.com (other versions)

Classifications

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