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Wah Fong et al., 1998 - Google Patents

Benchmarking: a general reading for management practitioners

Wah Fong et al., 1998

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Document ID
11066885368922973859
Author
Wah Fong S
Cheng E
Ho D
Publication year
Publication venue
Management Decision

External Links

Snippet

This paper aims at introducing benchmarking to management practitioners. Emphases have been placed on the classification of benchmarking and the benchmarking process model. The former will help in identifying the sources of best practices as a result of assisting in …
Continue reading at www.researchgate.net (PDF) (other versions)

Classifications

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    • G06Q10/00Administration; Management
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    • G06Q10/00Administration; Management
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    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/02Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
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