Wah Fong et al., 1998 - Google Patents
Benchmarking: a general reading for management practitionersWah Fong et al., 1998
View PDF- Document ID
- 11066885368922973859
- Author
- Wah Fong S
- Cheng E
- Ho D
- Publication year
- Publication venue
- Management Decision
External Links
Snippet
This paper aims at introducing benchmarking to management practitioners. Emphases have been placed on the classification of benchmarking and the benchmarking process model. The former will help in identifying the sources of best practices as a result of assisting in …
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- G06—COMPUTING; CALCULATING; COUNTING
- G06Q—DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
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- G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
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