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Pooser et al., 2018 - Google Patents

The effects of customer satisfaction on company profitability: Evidence from the property and casualty insurance industry

Pooser et al., 2018

Document ID
10079407622201222980
Author
Pooser D
Browne M
Publication year
Publication venue
Risk Management and Insurance Review

External Links

Snippet

Prior literature presents a positive link between customer satisfaction and firms' financial outcomes, including greater revenue, profitability, and prices. However, few studies approach the topic of customer satisfaction in the insurance industry. Using a unique data …
Continue reading at onlinelibrary.wiley.com (other versions)

Classifications

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