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Phillips et al., 2002 - Google Patents

How to measure the return on your HR investment

Phillips et al., 2002

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Document ID
9472572373847176891
Author
Phillips J
Phillips P
Publication year
Publication venue
Strategic HR review

External Links

Snippet

ALCULATING RETURN ON INVESTMENT (ROI) has been a valuable measurement tool for a long time–it's not the latest management fad. During the 1920s, ROI was the emerging tool to place a value on the payoff of stock investments. In recent years, the application of the …
Continue reading at roiinstitute.net (PDF) (other versions)

Classifications

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