Phillips et al., 2002 - Google Patents
How to measure the return on your HR investmentPhillips et al., 2002
View PDF- Document ID
- 9472572373847176891
- Author
- Phillips J
- Phillips P
- Publication year
- Publication venue
- Strategic HR review
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Snippet
ALCULATING RETURN ON INVESTMENT (ROI) has been a valuable measurement tool for a long time–it's not the latest management fad. During the 1920s, ROI was the emerging tool to place a value on the payoff of stock investments. In recent years, the application of the …
- 238000000034 method 0 abstract description 72
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