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Luiang-urai, 2000 - Google Patents

Desing and implementation of service management system

Luiang-urai, 2000

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Document ID
9313562484811893293
Author
Luiang-urai C
Publication year

External Links

Snippet

This project is to design, develop, and implement application software ttiat will provide improved performance of services and quality of services in a computer company. The existing service system is based on manual operation and paper documents passing among …
Continue reading at repository.au.edu (PDF) (other versions)

Classifications

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    • G06Q10/00Administration; Management
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    • GPHYSICS
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