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El-Ansari et al., 2023 - Google Patents

Sentiment analysis for personalized chatbots in e-commerce applications

El-Ansari et al., 2023

Document ID
9207322290306147421
Author
El-Ansari A
Beni-Hssane A
Publication year
Publication venue
Wireless Personal Communications

External Links

Snippet

Chatbots and question-answering systems aim to provide precise answers to user inquiries, as opposed to simply providing a list of related documents as is typical of traditional search engines. To improve the chatbot's performance, personalization techniques are employed to …
Continue reading at link.springer.com (other versions)

Classifications

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    • G06F17/30—Information retrieval; Database structures therefor; File system structures therefor
    • G06F17/30861—Retrieval from the Internet, e.g. browsers
    • G06F17/30864—Retrieval from the Internet, e.g. browsers by querying, e.g. search engines or meta-search engines, crawling techniques, push systems
    • G06F17/30867—Retrieval from the Internet, e.g. browsers by querying, e.g. search engines or meta-search engines, crawling techniques, push systems with filtering and personalisation
    • G—PHYSICS
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    • G06F17/3061—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F17/30634—Querying
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    • G06F17/30675—Query execution
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    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation, e.g. computer aided management of electronic mail or groupware; Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/101—Collaborative creation of products or services
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    • G06Q50/00—Systems or methods specially adapted for a specific business sector, e.g. utilities or tourism
    • G06Q50/10—Services
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