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Bilgeri, 2020 - Google Patents

Artificial intelligence improving CRM, sales and customer experience: An analysis of an international B2B company

Bilgeri, 2020

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Document ID
8961439995160002060
Author
Bilgeri N
Publication year

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Nowadays, the area of customer management strives for omni-channel and state-of-the-art CRM concepts including Artificial Intelligence and the approach of Customer Experience. As a result, modern CRM solutions are essential tools for supporting customer processes in …
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