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Diao et al., 2011 - Google Patents

Staffing optimization in complex service delivery systems

Diao et al., 2011

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Document ID
8538135897690098758
Author
Diao Y
Heching A
Publication year
Publication venue
2011 7th International Conference on Network and Service Management

External Links

Snippet

Enterprises and service providers are increasingly challenged with improving the quality of service delivery while containing the cost. However, it is often difficult to effectively manage the conflicting needs associated with dynamic customer workload, strict service level …
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