Marcu et al., 2009 - Google Patents
Towards an optimized model of incident ticket correlationMarcu et al., 2009
View PDF- Document ID
- 8175367137693552702
- Author
- Marcu P
- Grabarnik G
- Luan L
- Rosu D
- Shwartz L
- Ward C
- Publication year
- Publication venue
- 2009 IFIP/IEEE International Symposium on Integrated Network Management
External Links
Snippet
In recent years, IT service management (ITSM) has become one of the most researched areas of IT. Incident and problem management are two of the service operation processes in the IT infrastructure library (ITIL). These two processes aim to recognize, log, isolate and …
- 238000000034 method 0 abstract description 25
Classifications
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- G06Q10/00—Administration; Management
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- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management, e.g. organising, planning, scheduling or allocating time, human or machine resources; Enterprise planning; Organisational models
- G06Q10/063—Operations research or analysis
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- G06F17/30—Information retrieval; Database structures therefor; File system structures therefor
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- G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
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- G06Q10/00—Administration; Management
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