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Trabold et al., 2006 - Google Patents

Comparing e‐service performance across industry sectors: drivers of overall satisfaction in online retailing

Trabold et al., 2006

Document ID
8148841742084106646
Author
Trabold L
Heim G
Field J
Publication year
Publication venue
International Journal of Retail & Distribution Management

External Links

Snippet

Purpose–The online retail industry is enormous, covering a great assortment of products and services. Yet, little research has examined whether determinants of success in online retailing are similar or differ by industry sector. The purpose of this study is to examine …
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Classifications

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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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