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Sabur et al., 2015 - Google Patents

Improvement of customer response time using Lean Office

Sabur et al., 2015

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Document ID
7857995709803268518
Author
Sabur V
Simatupang T
Publication year
Publication venue
International Journal of Services and Operations Management

External Links

Snippet

This research is aimed to see the application of Lean Office in achieving the targeted customer response time which has been a part of customer satisfaction. Previous research about lean and value stream mapping was very little in the application to the office floor. For …
Continue reading at www.academia.edu (PDF) (other versions)

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