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Malali, 2024 - Google Patents

Digital Transformation in the Age of AI: Contact Center and Back Office Transformation

Malali, 2024

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Document ID
731756124795822719
Author
Malali N
Publication year

External Links

Snippet

Call centers remain a critical touchpoint for customer interactions in modern business. However, traditional call center operations often need help with high call volumes, long wait times, and escalating costs. A paradigm shift is necessary to address these issues and …
Continue reading at www.researchgate.net (PDF) (other versions)

Classifications

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