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NAKO, 2021 - Google Patents

ICT SERVICE DESK, SERVICE REQUEST, INCIDENT 0S LLLLLLLL LLS GGG LL GGGG GGG GGL GGG

NAKO, 2021

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Document ID
6146563318458869332
Author
NAKO M
Publication year
Publication venue
policy

External Links

Snippet

The service desk is a function and not a process. A function is a defined group of people who carry out a process or processes. The service desk typically conducts a number of processes, in particular incident management and request fulfilment. The service desk js …
Continue reading at www.mbhashemun.gov.za (PDF) (other versions)

Classifications

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    • G06Q10/00—Administration; Management
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    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation, e.g. computer aided management of electronic mail or groupware; Time management, e.g. calendars, reminders, meetings or time accounting
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    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading, distribution or shipping; Inventory or stock management, e.g. order filling, procurement or balancing against orders
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    • G06Q50/00—Systems or methods specially adapted for a specific business sector, e.g. utilities or tourism
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