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I鈥檓 currently having an issue where SJW is loading fine on my WiFi, but refusing to load on my mobile data. This happens regardless of app type or web interface. Is SJW blocking any IP ranges, and did my mobile provider IP pool get caught in the block?

Update: It鈥檚 working again 馃し

Update: It鈥檚 not working again.

  • TheDude@sh.itjust.worksMEnglish
    8路
    7 months ago

    Hi there,

    We are not blocking any IP ranges. The server has had an increase in traffic over the last few months. I鈥檓 in the process of identifying new hardware to buy to make things speedy again.

    I have cycled the services to see if that helps.

    Let me know if things get better for you.

    • AwesomeLowlander@sh.itjust.worksOP
      3路
      7 months ago

      I don鈥檛 think it鈥檚 a server hardware issue, since during the outage periods it seems 100% reproducible. Turn on WiFi, it connects seamlessly. Then off WiFi, server ceases to exist.

      I have cycled the services to see if that helps.

      Thanks. It鈥檚 currently working, but since the outage seems intermittently periodic it鈥檚 hard to draw conclusions. If I鈥檓 free the next time it happens I鈥檒l see if I can figure out the apparent cause from my side.

      • InEnduringGrowStrong@sh.itjust.works
        2路
        7 months ago

        My guess would be something related to ratelimiting. Lots of mobile provider use the same IP for lots of clients.
        Obviously don鈥檛 share your IP on lemmy, but I could look into it more if you share your IP with me on matrix, which is linked in my profile.

    • AwesomeLowlander@sh.itjust.worksOP
      1路
      7 months ago

      Everything else that鈥檚 not SJW seemed to work just fine during the outage period. Behaviourwise, it also wasn鈥檛 what you鈥檇 expect of an overloaded connection. There was no timeout, attempts failed instantly.