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Kribik Help Desk and Project Hub

Simplify communication with ITSM-ready support, change control, releases, reporting, and Git-linked delivery in one place.

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What’s Kribik?

Kribik is a comprehensive project management platform that seamlessly links tickets to your codebase with Git integration, so managers always know what code change was made for each ticket.

Our Kanban views, task estimation, and timesheets streamline project planning and execution. You’ll benefit from competitive pricing at a fraction of the cost of bigger competitors like Jira, while still enjoying robust features and top-notch data security.

Our AI agents can handle tasks like ticket replies at a significantly lower cost, since you can use your own OpenAI key. Kribik is proudly built and maintained by Findon Software, ensuring reliable service from seasoned professionals.

If you need more than a ticket list, Kribik adds the missing operational layer: approvals, audit history, SLAs, request portals, knowledge base suggestions, releases, reporting, and signed webhooks for integrations.

Explore the gallery below to see how Kribik can transform your workflow into a single, organized hub.

How teams use Kribik

Centralise intake

Email, portal and API submissions follow the same routing and de-dupe rules, so nothing slips through the cracks.

Control the workflow

Move tickets through controlled transitions, enforce approvals where needed, and keep an audit history automatically.

Ship with clarity

Releases collect tickets and derived commits into a changelog that customers and stakeholders can actually understand.

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Built for ITSM and project teams

Operational control (ITSM)

Per-organisation SLA policies and rules. Tickets get due dates automatically, breaches are detected in the background, and escalations can notify or trigger actions.

Table-driven workflows with conditional transitions and approval steps. Transitions can be blocked until the required approvals are recorded.

Who changed what, when, and where from. Searchable audit events with CSV export so you can evidence decisions and actions.

Service catalogue style portal: users choose a request type, fill a form, and Kribik routes it with the right workflow and SLA.

Turn wiki pages into KB articles (public or internal). Tickets can surface suggested articles so agents can respond faster and more consistently.

Unifies inbound creation behind one intake pipeline so email and API follow the same routing, SLA, workflow, and de-dupe rules.

Delivery visibility (PM)

Create a release, add tickets, and Kribik derives linked commits via existing ticket-to-commit links to generate a publishable changelog.

SLA health, backlog, throughput, change outcomes, and major incidents with filters per organisation and per client, plus CSV export.

Outbound webhooks with secret signing. Events like ticket updates, SLA breaches, approvals, and releases can notify your systems reliably with retries.
Why this matters: Most tools either do ITSM without dev visibility, or dev work without operational control. Kribik joins both, so support, delivery, and customers stay aligned.

Core Highlights

Git integration

Seamlessly link tickets to specific code changes, eliminating guesswork about why each commit was made.

Comprehensive Project Management

Kanban views, task estimation, sprints and timesheets keep your team organized and on schedule.

Competitive Pricing

Enjoy advanced functionality at a fraction of the cost of major competitors like Jira. With transparent, budget-friendly pricing and no hidden fees.

AI Agents

Suggested ticket replies and automatic ticket categorisation. Use your own OpenAI key to reduce AI costs dramatically when compared to other systems.

Remote Support

Send remote support invites from within Kribik, with video and screen sharing using WebRTC.

Communication & Knowledge Base

Built-in email handling, a documentation CMS, and fully customisable email templates keep everything consistent, searchable, and on brand.

SLA Management

Configure and monitor service-level agreements for your customers. Set custom thresholds and track response times to ensure quality support.

Asset Management

Track customer assets, ownership, lifecycle and criticality. Link devices directly to tickets for faster, more reliable support.

Mobile App

PWA mobile app for notifications when you're on the go. No downloads required. Install it directly from your browser.

FAQ

It starts with ticketing, but adds ITSM control (SLA, approvals, audit trail, portal) plus delivery visibility (Git links, releases, reporting).

Yes. Webhooks let you push events into your own systems securely (HMAC signing) and deliveries retry automatically if a target is down.

You can bring your own OpenAI key. That keeps AI costs transparent and typically far lower than bundled AI pricing.

Our Plans

We’re currently at about 1/20 the user-licensing cost of similar platforms and offering an additional discount to early adopters.

Free

$0/user/month
(Free forever)

  • 1 User
  • 50 Emails per Day
  • 2 GB of Storage
  • Ticketing System

Basic

$11.00/user/month
($54.99 total)

  • Up to 5 Users
  • Email Support
  • Timesheet Module
  • 50 GB of Storage

Premium

$6.25/user/month
($124.99 total)

  • Up to 20 Users
  • Priority Email Support
  • Advanced Reporting
  • 200 GB of Storage

Enterprise

$1.75/user/month
($349.99 total)

  • Up to 200 Users
  • Custom Reporting
  • Account Manager
  • 1 TB of Storage

Have questions?