What is Craft+Work?The Story So Far
Events for Soloists, Founders and Leaders in the Shopify Partner Ecosystem
Craft+Work is an event series I started in June 2023. It brings together soloists, founders, and leaders in the Shopify Partner ecosystem (and slightly beyond) to share real stories, hear honest reflections, and gain fresh perspectives. Over the last three years we've hosted events in London (thrice), New York City and Toronto. Find out what you missed (or take a trip down memory lane if you were there).
Craft+Work isn't your typical event — and that's exactly the point. Forget big crowds, endless panels, or multi slide decks. This is about 50 curious, like-minded people in a room, having real conversations about what it truly takes to build and grow a business in today's Shopify Partner ecosystem. Here's the story so far.
Craft+Work is made possible by the generous support ouf our Patrons.
presenting Patron
Spend less time managing your Shopify app business and more time growing it.
heymantle.com →
global Patron
Cleverific is the customer service game-changer for Shopify merchants. Eliminate support tickets with intuitive self-serve order editing for shoppers and process orders faster with advanced management tools for staff.
cleverific.com →
global Patron
The reliable invoicing solution that scales with you. Trusted by over 6,750 leading Shopify merchants.
sufio.com →
global Patron
Discover the power of 24/7 customer support tailored exclusively for Shopify app developers.
thesupportheroes.com →
global Patron
Venntov are the creators of SEO Manager and Order Lookup. Over the past 15 years they have helped over 100,000 merchants grow their businesses.
venntov.com →
event Patron / London
We develop the most advanced store pickup, delivery and shipping tools for Shopify.
zapiet.com →
Supporting Patron
The affordable single-track event where creativity and technology meet. Taking place in Düsseldorf and Berlin in a renowned, familiar and friendly atmosphere.
beyondtellerrand.com →
Supporting Patron
We focus on creating events that empower people, spark collaboration, and drive results long after the lights go down
redhawkevents.com →
Supporting Patron
With Jack protects sole traders and limited companies on the high seas of freelancing so you're free to navigate uncharted territories and fish for amazing projects.
withjack.co.uk →
Want to put your brand in front of the right people and actually be part of the conversation? Craft+Work Patron packages are designed for thoughtful businesses who want more than just a shoutout. Want in? Get in touch and let's talk.
If we've learned one thing, it's that there's no magic formula for business success. Everywhere you turn, there's a new article, online course, or podcast promising a foolproof way to win. If it worked for them, it must work for me, right? With so many incoming messages, it's easy to get stuck and start second-guessing your own path.
Craft+Work is the antidote to the noise. Our events create space for open conversations between people who've been there — entrepreneurs who understand the ups, the downs, and the in-between. It's about learning from each other, and realising that there's no one-size-fits-all when it comes to building and growing a business.
toronto 2024
toronto 2024
toronto 2024
nyc 2024
nyc 2024
nyc 2024
london 2024
london 2024
london 2024
london 2023
london 2023
london 2023
With a maximum of 50 participants, you'll connect with others facing similar challenges, hear what's worked for them, and leave feeling inspired and ready to take action. And yes, you might even have some fun in the process.
If you're into meeting fellow entrepreneurs and discovering fresh ways to grow your business, come join us at a future Craft+Work event.
It's often said that the best parts of a conference are the conversations you have waiting inline for a coffee. Imagine a whole day "Coffee Track" event. A day full of meeting new people, hearing their stories and sharing ideas — that's Craft+Work.
Whether you're new to your role, a seasoned pro, or are thinking about taking the leap on your first solo adventure, our events offer a supportive and engaging environment for individuals to learn, get inspired, and meet new people who are striving to build better businesses.
Here's what you can expect at a Craft+Work event:
Enjoy a pre or post event conversation, exchange a business card, or ink a deal with fellow attendees, all whilst enjoying some food and drink.
Consider these conversation starters. Short, focused, and personal insights from invited experts followed by a group Q & A session.
We'll dig into the topics that are affecting your business and professional development and see where it takes us.
Step into the Hot Seat for a focused, one-on-one discussion. Ask your burning questions, or tackle a pressing challenge in a safe, collaborative space.
You'll need fuel for those conversations. We've got you covered with a delicious breakfast, a satisfying lunch, and snacks throughout the day.
We'll keep you very well refreshed throughout the event with a variety of hot and cold beverages to keep your energy up and your mind sharp.
We like to try out new things at each event as such elements are liable to change!
Craft+Work was created for soloists, founders and leaders working in the Shopify Partner ecosystem (and slightly beyond — e.g. content creators, consultants and b2b marketers working in the digital/SaaS space) . Not sure if that's you? Here's our take on each of these jargony terms:
Not sure if you fit the bill then why not get in touch and let's find out.
Events will be curated around themes highly relevant to anyone running or considering starting a Shopify-focused business. We'll cover many of the following areas, but may venture into unknown territories, and that's part of the fun.
How can we leverage the power of branding to differentiate our businesses and leave a lasting impression on our clients and customers?
What can we do to make sure our customers feel valued and keep coming back? Let's discuss which customer interactions make a real difference.
There's never enough time and always too much to do. How do we decide what really matters and make peace with what we're not doing?
How can we become better leaders and help nurture creativity, foster innovation, and guide our teams to unprecedented success?
How do we make sense of competing marketing strategies and tactics to produce campaigns that really resonate with our clients and customers?
How can we cultivate a positive mindset and build resilience in ourselves and our teams to overcome challenges and stay motivated?
What's happening under the hood? Let's dive into the tools, workflows, and habits that help us run smoother, faster, and with fewer fires to put out.
How do we position our businesses to gain a competitive edge and connect with our ideal clients and customers?
From double your rate Fridays to goldilocks pricing and beyond. There are so many ways to price but what really works?
Is remote work a threat to team culture, is it a fad, will we prosper or suffer from a lack of in-person connections? How do we make it work?
How can we find new leads, close more deals, and build strong, lasting relationships that help our businesses thrive for the long term?
As our businesses grow, how do we handle the challenges that come with it without losing sight of what makes our work great?
How do we tell better stories about who we are, what we do, and why it matters? Let's figure out how.
How can we empower teams to drive creativity, collaborate effectively, and create impactful and profitable work?
How can we effectively use technology, such as AI, to enhance our businesses and streamline our processes, rather than let them create obstacles?
If you've got a hot topic you'd like to discuss Get in touch and let us know.
We believe Craft+Work events are just a little bit different than your average conference. You won't find big stages, multiple tracks, or a large exhibition hall. So what sets us apart?
We love our approach, but don't just take our word for it. Read what others thought about their experience at Craft+Work.
Here's what previous attendees had to say about their experience at Craft+Work.
Ellen DonnellyFounder of The Ask®
Keir has done an incredible job of bringing together the best and brightest in agency, e-commerce and Shopify worlds together to learn and connect. The energy of the room was unlike any conference I've ever been to.
Jenny McMillenProduct Manager at Eight
An amazing event as expected. I always come away from Craft+Work with personal insights from experts that will help me push our products forward. It's almost a cross between an informal dinner and a conference. Highly recommend!
Peter CorkeryFractional eCommerce Director
Keir collects interesting and engaging people the way some collect stamps and brings this eclectic group of humans together with an agenda that is thought-provoking and open, giving us all ample opportunities to contribute and make our own connections for our future benefit.
Steve JonesCo-Founder at Union Works
The variety of topics covered was what most impressed me. Hearing stories about success, failure, and pivoting is always a winner for me.
Tim RichardsonCo-Founder at Factory Digital
Contender for the best agency / tech partner event of the year — stoked to see you take it across the pond, mate.
Ian RabbidgeFounder at Alvio
Keir brought together a great mix of people who opened up about their experiences, their successes, and the challenges they face running their businesses.
Tom LockeFounder at Noughts and Ones
I found it really valuable to connect with a mix of people I did and didn't know, including people I'd met on LinkedIn but had not had the chance to meet.
Rosie HawkinsFounder at RedHawk Events
With a cap of 50 people, Keir beautifully cultivated a community of creativity, vulnerability and education that was a privilege to be a part of.
Sam HenningCo-Founder at Union Works
A brilliant event to meet other business owners, founders and directors all in a similar space. Honest discussions around whats going well, badly and what to expect from our industry in the future provides brilliant insight.
You can also read what Gian Maria, Ian, Kendra, Krissie and Rosie thought about the inaugural full-day event that took place in London in June 2023.
Before you go, we'd like to share answers to common queries about our events, attendees, and what to expect when you join us.
No. While our group may be made up of Shopify-focused agency owners, consultants, and app developers, our themes don't focus on the platform itself (after all, there are plenty of resources on these topics). Rather, we bring soloists, founders, and leaders from the Shopify Partner ecosystem together to share experiences, learn from each other, and prove that there is no one right way to build a business.
Perhaps not. We like to say that the Shopify ecosystem is the glue that binds us together, but it's by no means a prerequisite to enjoy and get value from the day. Our themes and conversation topics are often relevant to anyone running an ecommerce agency, digital business (e.g., SaaS), or creative agency (e.g., design or content). That said, you'll probably get more value from the day if your business is related to Shopify.
In no particular order, our events have been attended by Shopify agency founders, Shopify app developers, B2B marketing consultants, business advisors and coaches, creative directors, ecommerce strategists and consultants, marketing experts, operations directors, product managers, startup founders, and storytelling experts.
Yes, our events include breakfast on arrival, lunch, snacks throughout the day, and tea, coffee, water, and juices to keep your thirst at bay. You will be able to share your dietary requirements when registering your ticket(s).
Our approach is intentionally analogue. We don't record sessions or group conversations and operate a zero-slide policy for presentations. As such, you may wish to bring a notebook and pen to capture ideas. Other than that, you're good to go!
It's certainly not mandated or expected. However, we feel you'll get more from the event if you open up and share your experiences, ideas, and opinions. We create safe spaces to step outside your comfort zone and value every voice. If you have any concerns or questions, please get in touch, and we'll be happy to share more about the format.
There are! If you'd like to learn more about how becoming a Patron (we prefer Patron to sponsor!) will help you connect with our community, please get in touch and let's have a conversation.
Craft+Work was created and is hosted by me. The team also consists of the as yet to be titled Craig Cooper. Craig is a long-standing Shopify Expert and founder of Archer Cooper. Keir and Craig met at a Shopify Theme workshop in a year neither of them can quite remember.
If you have a question or we can help with anything relating to our events, please get in touch. We aim to respond to all inquiries within 24 hours, Monday to Friday.
Flying Solo is my email newsletter where I share my thoughts on marketing, building a solo business, and life in the Shopify Partner ecosystem — with the occasional detour into useful links, upcoming events, and honest behind-the-scenes lessons. It's 100% free and you can unsubscribe at any time. Read Issue #07 sent on 16 September 2025.