Hello, How can we help？
Online Chat
Get a fast reply to your questions.
Mon-Fri: 24 hours Sat: 9:00 am - 6:00 pm, GMT+8
Contact Support
Write to our support at any time.
Mon-Fri: 24 hours Sat: 9:00 am - 6:00 pm, GMT+8
Browse Common Questions
Get Started
Ordering Instructions for JLCPCB PCB Manufacturing Services
JLCPCB New Customer Coupon Guide
User Management Features & Permissions Guide
Show All >Ordering
How to Set up Shortage Preference?
In what cases will there be charged extra for stencil?
Common BOM / CPL Matching Issues and Explanations
Show All >PCB Manufacturing
The Impact of Inner Layer Copper Coverage Rate on Board Thickness
How to generate Gerber and Drill files in KiCAD 9
How do I order PCBs with countersink holes at JLCPCB?
Show All >PCB Assembly
Minimum Spacing Requirements for SMD Components
Medium & Low Temperature Solder Paste Service
Functional Test Service
Show All >FPC Manufacturing
FPC Design Clearance Guide: Avoid Pad Lifting & Shorts
How to Prevent FPC Pad Lifting: 8 Design Solutions Tested
FPC Stiffener Materials & EMI: Introduction, Ordering Options, and Layer Naming Guide
Show All >SMT Stencil
Solder beading treatment for PCB stencil
Tips to reduce engineering questions for your SMT stencil orders
How to order a stencil
Show All >PCB Layout
How do I Place a Layout Order?
JLCPCB PCB Layout FAQs
Instructions for JLCPCB PCB Layout Ordering
Show All >JLCDFM Tool
Misidentified Layers-Why Not Follow Gerber X2 Standards
DFM Analysis Result View Help
Why Are Drill Holes Not Aligned with the Copper Layer?
Show All >JLCONE
JLCONE macOS App Installation Guide
Shipping & Delivery
EU Tax Reform July 2026 – Client FAQ
U.S. Tariff Policy FAQ
How to get a VAT refund for goods delivered within China
Show All >Payment & Invoice
How to Set Up Refunds to JLC Balance？
Third Party Payment Arrangements
Guide to Withdrawal Process on JLCPCB
Show All >Collab & Activities
JLCPCB Online API Access Application
Share Your JLCPCB Story: Inspire Builders Worldwide and Get Rewarded!
Coupon Terms and Conditions
Show All >Policies & Certifications
Privacy Policy
Third-Party Personal Information Sharing List
Personal Information Collection List
Show All >Information
Official Channels & Anti-Fraud Notice
Notice of Limited Number of Accounts Access Restrictions
Important Notice: Official JLCPCB Email Address for News & Updates
Flexible Heater
Flexible Heater Files Preparation and Confirmation
How Do I Place A Flexible Heater Order?