Privacy Policy

We take your privacy seriously

Hyper AI, Inc. ("Hyper AI", "we", "our", or "us") operates the platform at gethyper.ai. This Privacy Policy describes how we collect, use, store, and protect information about you when you use our services, including our website, web application, and AI demo agents.

By using Hyper AI, you agree to the practices described in this policy. If you don't agree, please don't use our services.

Information we collect

We collect information you give us directly, and some information automatically when you use our platform.

Information you provide:

• Account details: name, work email, company name, and password when you sign up
• Billing information: payment card details (processed by Stripe — we never store card numbers)
• Knowledge base content: decks, documents, and URLs you upload to train your AI agent
• Demo session data: recordings, transcripts, and chat messages from AI-led demo calls
• Communications: emails or messages you send to our support team

Information collected automatically:

• Usage data: pages visited, features used, session duration, and click patterns
• Device & browser info: IP address, browser type, operating system
• Demo participant data: interaction patterns and signals captured during AI demo sessions

What we do with your information

We use your information only to provide and improve Hyper AI. Specifically:

• To create and manage your account and deliver the service
• To power your AI demo agents with the knowledge base you provide
• To generate intent reports and session analytics after each demo
• To process payments and send billing communications
• To send product updates, security notices, and support responses
• To detect and prevent fraud, abuse, and security incidents
• To improve our platform based on aggregate, anonymised usage patterns

We do not sell, rent, or share your personal data or your customers' data with third parties for their own marketing purposes. Your knowledge base and demo content are never used to train external AI models.

Cookies and tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how people use our platform.

Types of cookies we use:

• Essential cookies — required for the platform to function (authentication, session management)
• Analytics cookies — help us understand usage patterns (e.g. PostHog, anonymised)
• Preference cookies — remember your settings and display preferences

You can disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform.

Third parties we work with

We use a small number of trusted third-party providers to deliver our service. Each is bound by strict data processing agreements:

• Stripe — payment processing. Card data never touches our servers.
• AWS / Google Cloud — infrastructure and secure data storage
• OpenAI / Anthropic — AI model providers used to power your demo agents. Data sent is governed by their API data processing terms.
• PostHog — anonymised product analytics
• Resend — transactional email delivery

We do not allow any third-party provider to use your data for their own purposes beyond delivering the service to us.

How we protect your data

We apply industry-standard security measures to protect your data:

• All data in transit is encrypted via TLS 1.3
• Data at rest is encrypted using AES-256
• Access to production systems is limited to authorised personnel with MFA
• Regular security audits and penetration testing
• Session recordings and transcripts are stored in isolated, access-controlled storage

While no system is 100% secure, we take every reasonable precaution. If we discover a breach affecting your data, we will notify you within 72 hours as required by applicable law.

How long we keep your data

We retain your data for as long as your account is active or as needed to provide the service. Specifically:

• Account data is retained until you delete your account
• Demo session recordings and transcripts are retained for 12 months by default (configurable on Business and Enterprise plans)
• Billing records are retained for 7 years for tax and compliance purposes
• Support communications are retained for 3 years

When data is deleted, it is permanently removed from our systems within 30 days, including backups.

Your rights over your data

Depending on where you are located, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted ("right to be forgotten")
• Portability — receive your data in a structured, machine-readable format
• Objection — object to certain processing activities
• Restriction — request that we limit how we use your data

To exercise any of these rights, email us at privacy@gethyper.ai. We will respond within 30 days.

Children under 16

Hyper AI is a business-to-business platform not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us at privacy@gethyper.ai and we will promptly delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Your continued use of Hyper AI after changes become effective constitutes your acceptance of the updated policy.

Questions or concerns?

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

• Email: privacy@gethyper.ai
• Website: gethyper.ai
• Address: Hyper AI, Inc. — San Francisco, CA, USA

We take privacy concerns seriously and will respond within 5 business days.