Shipping policy

Vous souhaitez nous retourner un produit ? Pas de souci ! 

Retournez gratuitement vos articles dans un délai de 30 jours.

Contactez-nous pour faire un retour.

Le produit pour lequel vous souhaitez demander un échange doit être intact, dans son emballage d'origine, pouvant être remis en vente en l'état.


Des questions?

Consultez notre FAQ ou contactez-nous à l'adresse hello@flakon.com

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The delivery times indicated on the website are guaranteed only for Express delivery. The delivery times shown for other shipping methods (standard, pickup point, etc.) are provided for information purposes only. Learn more about guaranteed delivery.

Europe Delivery

During periods of high demand, our delivery times may be extended.

Country Shipping Method Delivery Time Price per kg (from)
European Union Standard: 2 to 5 business days
Pickup point: 3 to 7 business days (BE, LU, NL, ES)
8.90 €
4.90 €
Monaco Standard: 3 to 7 business days 10.90 €
United Kingdom* Standard: 4 to 7 business days 8.50 €
Switzerland* Standard: 3 to 7 business days 15.90 €
Andorra* Standard: 3 to 7 business days 15.90 €
Spain – Ceuta, Melilla, Canary Islands, and Balearic Islands Colissimo: 10 business days 35.90 €

Overseas Territories and International Delivery

During periods of high demand, our delivery times may be extended.

Country / Region Shipping Method Delivery Time Price per kg
French Overseas Territories – Zone 1 (GP, MQ, GF, RE, PM, YT, BL, MF) Standard Delivery: 10 business days 21.90 €
French Overseas Territories – Zone 2 (WF, PF, NC) Standard Delivery: ~10 business days 29.90 €
Rest of the World* Standard Delivery: ~10 business days 29.90 €

*For destinations outside the European Union, customs duties or import taxes may apply in addition to our product prices. These costs remain the responsibility of the customer, who should inquire about them with their local customs office.


Countries We Do Not Ship To

  • Russia

  • Belarus

  • Canada

  • United States


Returns and Exchanges

Want to return a product? No problem!

You can return your items free of charge within 30 days.

Please contact us to initiate a return.

The item you wish to exchange must be intact, in its original packaging, and in a resalable condition.


Questions?

Check out our FAQ or contact us at hello@flakon.com