Help

Frequently Asked Questions¶

Explore answers to common questions from new homeserver owners.

There is a dedicated page with information and common questions about Matrix Federation. Federation is an essential part of the Matrix protocol, enabling seamless communication between users on different servers. If you are looking for an answer about it (what federation is and how it works), please take a look at this page.

Additional Components¶

In the Matrix ecosystem, there are various optional components that can enhance your experience. You can find details about them on the pages below.

• Bridges — Discover how to bridge Matrix to other communication networks.
• Bots — Explore bots you can use on your Matrix server.
• Extra Services — Learn about additional services we can install on your Matrix server.

Ketesa (formerly Synapse Admin) made by etke.cc ¶

Ketesa is a web-based tool for administering your Matrix homeserver. With it, you can manage user accounts, delete media, and clear chat history to reclaim disk space. As an etke.cc customer you also get exclusive features such as server status monitoring, server notifications, in-app billing, and support. Find detailed how-to instructions for using Ketesa on this page.

Guides¶

We have prepared a series of guides to help you get started with your Matrix server.

Payments¶

Get help with anything related to subscription management (Ko-fi) and payment processing (PayPal, Stripe).

.well-known redirects¶

Learn how to configure .well-known redirects for your Matrix server. This guide provides configuration examples for various web servers and platforms to help you set up the necessary redirects.

Restoring Backups¶

Learn how to restore your server from backups using BorgBackup and local Postgres backups. This guide provides step-by-step instructions for restoring specific files or full server snapshots.

VPS to VPS Migration¶

Learn how to migrate your Matrix server from one VPS to another. This step-by-step guide covers DNS records adjustment, SSH configuration, data migration, and post-migration steps.

Linux Distribution Upgrade¶

Learn how to upgrade your Matrix server’s host OS (distribution) from one major version to another. This step-by-step guide covers the process of upgrading your server’s OS, including the necessary preparations, the upgrade itself, and post-upgrade steps.

Moderation¶

Learn how to moderate your Matrix server effectively. This guide covers the importance of moderation, what to moderate, and the tools available to help you maintain a safe and welcoming environment for your users.

Need More Assistance?¶

If the information on these pages does not resolve your issue, please contact us.