Replies posted by Milan Van Laar

Hi ​@Jaime.Deezer I forgot to tag you in the messages above so i wasn't sure if you recieved a notification :)

https://drive.google.com/file/d/1PfByvOI08VJdFk8ENP8b0JFuHh1Cxpwf/view?usp=sharing i cant upload a video on here, so i attached a link to google cloud with the screenrecording.as you can see in the video, i'm trying to search for “the kid laroi” but it misses a view letters and spaces while you can clearly see i click on those lettters.as you can also see in the video, when holding the backspace button it stops after erasing only 1 letter. this issue came at the same time as the one stated above. i am using a Xiaomi 14 running android 15 with g-board updated to the latest version. it happens on both the stable and beta version of deezer

4 Hi ​@Milan Van Laar apologies for the delay. I have tried with several playlist on my side but I could not reproduce the problem that you mentioned. I tested on mobile, desktop app and web browser. Does it happen if you type directly on your device rather than the keyboard? If you could share a video would be useful.  Thanks HiThis issue only seems to happen with the android built in G-board. I asked some other friends who are using samsung and huawei phones, as those phones dont use googles g-board but a different keyboard, and they do not have this issue. But my other friends and also my other 2 phones running android 14 and 15 all have this issue when using the standard G-Board keyboard to search for songs in a playlist. i will atach a video of the issue in a reply below.

​@Jaime.Deezer Hi,Sorry for tagging you here, but I really need an update on this issue since it's been 6 months now without any updates regarding this bug. Best regards,Milan

Thanks for following up. :) Same issue on the Beta app, it's also not possible to erase your search by holding down the delete button in playlist search. Either the input field or the search method is different. Hope this helps  Regards Thanks for that ​@Noxilus ! I have asked two users using Android 14 and one user using Android 11 but everything as OK with them 👀 Have you tried to delete the app and download it again? This may help 🙏  Thanks for constant follow-up Alfredo, I went back to the stable version by uninstalling the beta version and I experience the same issue still when typing in my favorites playlist. I tried a different keyboard app (my device is pixel running Gboard) and it seemed to improve a little, now it only misses the last character when typing, which is still annoying but better. very confused my self what the issue can be. hope this helps!

Hello ​@Milan Van Laar, First of all, thank you very much for all your support all these years. I understand your frustration, however, for legal reasons, we are no longer able to display the lyrics of songs from certain repertoires on our service at the moment. Apologies for the inconvenience, and as soon as I have any update I’ll let you know.   Hello ​@Jaime.Deezer The thing is, if it was a legal issue, the lyrics wouldn't be available at all right? For this issue the lyrics seems to be available, but it's just not showing. For a lot of songs the lyrics shows sometimes (like 1% chance) but most of the time it won't. Sometimes when I update the app some lyrics comes available again, but then it disappears for other songs. For a lot of songs where the lyrics button disappeared, there is this weird way to get them back, because sometimes when I click on the "launch track mix" button at the bottom of the player the lyrics button magically appears. This seems to work for a lot of songs,

Hello, This is actually an issue that has been going on for several months now. Its a weird bug, because I know that the lyrics is still available for the songs, because if you are very very lucky it does actually seem to show up sometimes, but most of the time the lyrics is not showing up. Every single day more lyrics is disappearing, but sometimes (doesn't happen a lot) the lyrics for a song comes back. ​@Jaime.Deezer I've tagged you in the post where I have been talking with Greg about this issue a while ago. Maybe you can find some information there that will help y'all fix the issue. As I stated in the original post, this started happening after a certain update of the app, which is the exact same update that started the fallback issue. At that time if would downgrade to a certain version of the app, all the bugs, including the disappearing lyrics, would go away. That doesn't seem to work anymore tho

Thanks for following up. :) Same issue on the Beta app, it's also not possible to erase your search by holding down the delete button in playlist search. Either the input field or the search method is different. Hope this helps  Regards Thanks for that ​@Noxilus ! I have asked two users using Android 14 and one user using Android 11 but everything as OK with them 👀 Have you tried to delete the app and download it again? This may help 🙏  Thanks for constant follow-up Alfredo, I went back to the stable version by uninstalling the beta version and I experience the same issue still when typing in my favorites playlist. I tried a different keyboard app (my device is pixel running Gboard) and it seemed to improve a little, now it only misses the last character when typing, which is still annoying but better. very confused my self what the issue can be. hope this helps! Thanks for the update! ​@Noxilus 👋  I will share

Hello ​@Milan Van Laar  Pretty good investigation work :) The issues you’re pointing at are linked to multiple deliveries of an album by an artist indeed and what we call fallbacks (transparently falling back on the right track). The easiest way to fix it on your side would be to unfavorite/re-favorite the tracks that you have issues with and you should be good to go. We’ll still work on the lyrics button issue to properly handle it in that specific case but I can’t give you any timeline. Hope this helps  Hello ​@Greg.Deezer    I was wondering if you guys could give me a little update on this issue. I feel like it's started getting worse since a few days, and now even songs released as singles don't show the lyrics button but when I click on "go to album" it does show. The weird thing is, with those singles it does show that it's added in my favourite, but as we previously saw, when it comes to albums having multiple version it wouldn't even show that the songs were a

Hello ​@Milan Van Laar  Pretty good investigation work :) The issues you’re pointing at are linked to multiple deliveries of an album by an artist indeed and what we call fallbacks (transparently falling back on the right track). The easiest way to fix it on your side would be to unfavorite/re-favorite the tracks that you have issues with and you should be good to go. We’ll still work on the lyrics button issue to properly handle it in that specific case but I can’t give you any timeline. Hope this helps  Hello ​@Greg.Deezer  I was wondering if you guys could give me a little update on this issue. I feel like it's started getting worse since a few days, and now even songs released as singles don't show the lyrics button but when I click on "go to album" it does show. The weird thing is, with those singles it does show that it's added in my favourite, but as we previously saw, when it comes to albums having multiple version it wouldn't even show that the songs were added to the playl

Every time I reopen my Deezer app, why doesn't it continue with the song that was last playing, anymore. It used to. Now it opens with just some random song! I don't seem to have this issue. May i ask what platform you are on, and what your app version is?

Hi, it was on android. Really useful! Hi,It's still possible with playlists, but not with albums anymore. Only thing you could do right now is create a playlist and put all the songs from the album in the playlist. You can add it to your homescreen by going to the widget page of your home launcher, from there look for the deezer widgets and add the “Playlist” widget to your homescreen. After that it will immediately take you to a page to choose the playlist you want on your homescreen.

Could be. It's just the timing is odd. They all greyed out at the same time along with dozens of others. All songs have cone back except those few. And why only 2 songs in an entire album are greyed out (Alexi Myrdoch) doesn't make any sense. I'll wait to see if they magically come back. Thanks for trying to help. Sol. Are the songs only greyed out when placed in playlists, or also on the album/artist page?

Hi ​@Jaime.Deezer I just updated from 8.0.32.2 beta to 8.0.32.3 beta and it seems to be fixed now 

 Hi ​@Greg.Deezer  Is there any way to change the order of the songs when sorting on “recently added”? i remember this was a thing before deezer rebuilded the entire app a few years ago but this doesn't work anymore   Well “recently added” is based on the date of the addition so you can’t change it. But you can have a custom sorting where you select the position of each track. But that means i have to reposition 800 tracks, so I guess I'll just wait until the bug gets fixed 😅

  Hello ​@greg_deezer and ​@Leonídia.Deezer , This is very weird… This bug was happening for over a month, maybe even longer, but for some reason if i play the song now it acually plays the song corectly. I checked it 4 hours ago before i created this topic, but at that time the bug was still happening. Could it be possible that this bug was related to the “wrong track availabilty status” bug that greyed out songs in playlists? Because ​@greg_deezer said that the fix for that bug needed some time to spread to the whole catalog, and it's only been 2 days since that bug was fixed. All the other songs that were playing in the wrong language are also working corectly now. Btw, for some reason after this bug magically got fixed today, it swapped the lyrics of the song with the other version. So the korean version has japanese lyrics and the japanese version has korean lyrics. It wasn't like this a few hours ago when the song was still bugged. Both the phone app and web version have wrong ly

 Hi ​@Greg.Deezer I guess ill just wait then. I don't want to fuck up the order of my playlists by re-favoriting the songsIs there any way to change the order of the songs when sorting on “recently added”? i remember this was a thing before deezer rebuilded the entire app a few years ago but this doesn't work anymore 

Hi ​@Greg.Deezer I just found out that the entire "f*ck love" saga by the kid laroi has the same problem. I'm not 100% sure but it might have something to do with artist releasing a deluxe or addition to an album and deleting the old one, but the old songs not correctly fusing with the new album. Because with the "fuck love" saga I only have the issue with the first two parts but the third and most recent part is working perfectly fine. Which is also what's happening on the other albums, the newly added songs work perfectly fine but the old songs that were already released are bugged.

Hi ​@Greg.Deezer songs from the "4 only" album that I put in this playlist: https://deezer.page.link/QPMka54MrU9X8Ydh6 dont show a lyrics button, but when i click on go to album and play them from there they do. In this playlist it also doesn't say I added the song "only" to my favourites, but on the album page it says I do which is true.   And all the songs from the "the party never ends" album by juice wrld in this playlist: https://deezer.page.link/ZDWkUnmFWjT5U5QU8 (except for "empty out your pockets" because i added that to my favourites when the 2.0 version was actually released) also dont show lyrics button when playing from my favourites, but when i click on go to album it doesn't even show that I added the songs to my favourites. But again I added those songs "misfit", "goodbye" and "oxycodone" before the 2.0 version was released.    There might be more songs/albums with this issue but these are the ones I'm currently aware of. I'll add some screenshots: 

OK, then I suggest we wait until things settle down first. And if there is still an issue, I’ll check with the team in charge of the catalog. Cheers Hi, i was wondering if the settling process is finished or still going on, because te connection between songs and albums is still not working for a lot of different songs and albums and lyrics buttons for those songs still don't work.

Hello ​@Milan Van Laar, I was checking what you describe but I’m not sure to follow: which lyrics button is malfunctioning on your side? Because there is no more mic icon in the playlists pages. As for the title you mentioned specifically, it seems that lyrics are available for both. Let me know The lyrics button for the song I described came back an hour after I told about it, but another hour later it was gone. Not only that song but all the songs I grabbed of the non deluxe album. For all the other songs the button seems to be completely back The songs I added from the non deluxe album seems to be bugged completely, when I click the "go to album" button it leads me to the deluxe album, but there it shows the songs are not added to my favourites. Also the non deluxe album doesn't show on the artist page anymore

Interesting. I’ll check with the team, thanks for reporting No problem.Thank you so much for all the help you gave us over the past days!