Privacy Policy

Privacy Policy

Last updated: December, 2025

1. INTRODUCTION

Ecosense, Inc. (“Ecosense,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Ecosense platform (the “Platform”), which includes our website located at https://ecosense.io (the “Website”), our mobile applications (the “App”), and our connected services, products, and cloud-based radon monitoring solutions (collectively, the “Services”).

Ecosense is a technology company that designs, manufactures, and supports smart radon detection devices and monitoring systems. Our platform enables users to measure, analyze, and respond to radon gas levels through continuous monitoring, real-time alerts, and cloud-based reporting tools.

Ecosense is committed to protecting the privacy of its Users whose information is collected and stored while using the Ecosense Platform, including our website, mobile applications, and any connected or cloud-based services. This Privacy Policy applies to the Website, Platform, and all applications offered for public use or sale.

The capitalized terms have the same meaning as ascribed in our Terms of Service as applicable, unless otherwise noted here.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE, SERVICES, APP, AND PLATFORM, YOU ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN AND ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE, APPS, SERVICES, AND PLATFORMS.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT PRIVACY@ECOSENSE.IO.

WE DO NOT SELL YOUR PERSONAL INFORMATION. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUBPROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU.

2. TERRITORIAL APPLICABILITY

Our Website, App, Services, and Platform are intended for use globally. By using our Services, you understand and agree that your personal information may be transferred to, stored, and processed in the United States, South Korea, and other jurisdictions where Ecosense or our service providers operate.

We comply with applicable laws regarding international data transfers. If you are located in the European Union (EU) or European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR) and implement appropriate safeguards for any cross-border data transfer (see Section 12. "FOR OUR EUROPEAN CUSTOMERS AND VISITORS (GDPR)" below).

Your use of the Services is governed by this Privacy Policy and our Terms of Service. If you have any questions regarding your rights under applicable law, please contact us at privacy@ecosense.io

3. WHAT INFORMATION DO WE COLLECT?

When you register to use our Website, App, Services, or Platform, we collect personal information (also referred to as personally identifiable information or “PII”) which may include your name, address, online contact information such as your email address or username, phone number, and other personal information. The information so collected will be stored on our servers. You are able to change your personal information via email by contacting us at privacy@ecosense.io or through your profile or account settings on our Website, App, Services, or Platform.

a. Geolocation and Equipment Information. We may collect information that does not personally identify you, such as (i) your geolocation, (ii) technical and diagnostic data about your internet connection and hardware (iii) information about your internet connection, the equipment you use to access our Website, App, Services, or Platform, and usage details. We use this information to improve system performance, deliver localized content, and enhance the user experience.

b. Financial Information. We currently do not collect or store any credit cards or bank information, as we are using a third-party payment processor. However, we will update this Privacy Policy when we start using and storing such information. We will also inform you via reasonable means if we start collecting such information from you.

4. HOW DO WE COLLECT INFORMATION?

We collect personal information from you in the following ways:

a. At registration on our Website, App, Services, or Platform;

b. In email, text, and other electronic messages between you and our Website, App, Services, or Platform;

c. Through mobile and desktop applications your downloads from our Website, App, Services, or Platform, which provides dedicated non-browser based interaction between you and our Website, App, Services, or Platform;

d. When you interact with our advertising and applications on third-party website and services, if those applications or advertising include a link to this Privacy Policy;

e. From you placing an order, which includes details of transactions you carry out on our Website, App, Services, or Platform;

f. When you subscribe to a newsletter;

g. From your responses to a survey;

h. From forms filled out by you;

i. From records or copies of correspondences (including email addresses) if you contact us;

j. When you register or pair an Ecosense radon monitoring device with your account or Platform;

k. When you use or access Ecosense’s APIs or authorize a third party to do so on your behalf;

l. When you upload or transmit radon readings or device logs through the App, Dashboard, or Platform;

m. From search queries on our Website, App, Services, or Platform; and

n. When you post information to be published or displayed on our Website, App, Services, or Platform.

We collect information from you automatically when you navigate through our Website, App, Services, or Platform in the following ways:

a. Usage details;

b. IP addresses;

c. Information obtained through browser cookies;

d. Information obtained through flash cookies;

e. Web beacons on our Website;

f. Device type, operating system, browser type, language preferences, and time zone;

g. Unique device identifiers (such as UUID, MAC address, or advertising ID, where applicable);

h. Geolocation data, either approximate (e.g., city or region) or precise, if you enable location features on the App;

i. Analytics data collected via third-party tools (e.g., Google Analytics) to assess usage trends, measure engagement, and improve user experience;

j. Telemetry and performance metrics from Ecosense devices and mobile applications, including device connectivity, signal strength, and sensor diagnostics;

k. Session metadata, such as timestamps, referral URLs, and error logs.

l. Web beacons on emails sent by us; and

m. Other tracking technologies.

5. HOW DO WE USE YOUR INFORMATION?

We use the information that you provide to:

a. Personalize your experience in using our Platform;

b. Provide you with information, products, or services requested from us;

c. Present our Website, App, Services, and Platform and their contents to you;

d. Provide you with notices about account and/or subscription, including expiration and renewal notices;

e. Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection;

f. Notify you about changes to our Website, App, Services, and Platform and any products or services;

g. Allow you to participate in interactive features on our Website, App, Services, and Platform;

h. Improve the Website, App, Services, and Platform;

i. Improve our customer service;

j. Administer contests, promotions, and surveys or other Website, App, Services, and Platform features;

k. Process transactions;

l. Anonymize data and aggregate data for statistics;

m. Contact you for other purposes with your consent;

n. Contact you about our products and services that may be of interest;

o. Contact you about third parties’ goods and services;

p. Monitor and analyze radon level trends for your location and generate personalized radon exposure insights;

q. Enhance device functionality and proactively identify technical or environmental issues related to device performance;

r. Evaluate the effectiveness of our sensors, mobile apps, and cloud-based dashboards using usage analytics and telemetry data;

s. Support internal research and product development, including improvements to AI-powered radon forecasting and public health mapping;

t. Ensure compliance with legal obligations under applicable laws such as GDPR, CCPA, and PIPA, including data retention, access requests, and security measures.

u. Enable the display of advertisements to our advertisers’ target audiences, although personal information is not shared with advertisers without your consent; and

v. Send you periodic emails, in accordance with the CAN-SPAM Act of 2003 as detailed in Section 18, via the email address provided by you to (i) send information, respond to inquiries, and/or other requests or questions; (ii) process orders and send information and updates pertaining to such orders; (iii) send additional information related to your product and/or service; and (iv) market to our mailing list or continue to send email to you after the original transaction has occurred.

6. OUR COOKIE POLICY

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies.”

We use Cookies on our Website and App to (a) help remember and process items in the shopping cart, (b) understand and save your preferences for future visits, (c) keep track of advertisements, (d) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, (e) enable secure logins and account authentication, (f) detect and prevent fraudulent activity, (g) measure the effectiveness of email campaigns, push notifications, and other communications, (h) analyze engagement and usage patterns across our App and connected devices, and (i) allow trusted third-party services that track this information on our behalf. You can set your browser to refuse all or some browser Cookies, but it may affect your user experience. We honor Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising. Where required by applicable law (such as in the EU/EEA), we will request your consent before placing or accessing non-essential Cookies, including those used for analytics or advertising.

We allow third party behavioral tracking and links to third-party web pages. Occasionally, at our discretion, we may include or offer third-party products or services on our Website, App, Services, or Platform. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website, App, Services, or Platform and welcome any feedback about these sites. Please contact us at privacy@ecosense.io.

If you are an EU resident, please reach out to us at privacy@ecosense.io for more information about specific cookies we use, their purpose, and how you can manage or withdraw your consent.

7. HOW DO WE PROTECT INFORMATION WE COLLECT?

Ecosense is committed to safeguarding the personal information you entrust to us. We have implemented a combination of technical, organizational, and administrative security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

Our Website and App are reasonably scanned to meet or exceed PCI Compliance. Our Website and App receive regular security scans and penetration tests. Our Website and App also receive regular malware scans. In addition, our Website and App use an SSL certificate as an added security measure. We require username and passwords for our employees who can access your personal information that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to your personal information that we store and/or process on our Platform and servers. We accept payment by credit card through a third party credit card processor on our behalf. We will implement reasonable security measures every time you (a) place an order, or (b) enter, submit, or access your information, (c) register, or (d) access our Platform, on our Website and App.

8. DATA SECURITY MEASURES.

a. Security Measures. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers protected by industry-standard encryption protocols and firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, App, Services, or Platform, you are responsible for keeping this password confidential. We recommend that you use a unique, strong password and avoid sharing your login credentials with others. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. While we actively monitor and maintain the integrity of our security systems, please note that no method of transmission over the internet or electronic storage is entirely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website, App, Services, or Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website, App, Services, or Platform. If you believe your account has been compromised, please contact us immediately at ecosense.io.

b. Fair Information Practice Principles. In the event of a personal data breach, we will notify you within seventy-two (72) hours via (i) email and/or (ii) our Platform notification system on our Website and/or App. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle ensures that individuals have: (i) access to legal remedies against companies that fail to protect personal data or violate privacy laws; (ii) recourse through regulatory authorities, such as data protection agencies or supervisory bodies; (iii) the right to lodge complaints with a relevant data protection authority; and (iv) the ability to seek damages, where applicable, for any unlawful processing or breaches of personal data. We are committed to upholding your rights under applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant legal frameworks.

9. DISCLOSURE OF PERSONAL INFORMATION

There are instances where the personal information you provide to us may be shared by Ecosense with third parties in order to enable us to deliver our Services. These parties may include contractors, service providers, and other third-party partners that support our operations (collectively, “Partners”). This section discusses only how Ecosense may share such information with Partners. We will ensure that our Partners protect your personal information. The following describe how and with whom we may share your personal information:

Disclosure of Personal Information.

a. We may disclose aggregated, de-personalized information about you that does not identify any individual to other parties without restriction, such as for marketing, advertising, or other uses.

b. We may disclose personal information to our subsidiaries and affiliates.

c. We may disclose personal information to contractors, services providers, and other third parties.

d. We require all contractors, service providers, and other third parties to whom we disclose your personal information to be under contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose them.

e. We may disclose personal information in the event of a merger, sale of business, etc.

f. We may disclose to third parties to market their products and services to you if you have either consented or not opted out of these disclosures.

g. We require all other Partners, to whom we disclose your personal information, to enter into contracts with us to keep personal information confidential and use it only for the purposes for which we disclose it to such Partners.

h. We may disclose personal information to cloud-based analytics and platform infrastructure vendors, including those based in the United States, South Korea, or other jurisdictions, where data protection laws may differ from those in your home country.

i. Where required by law (such as under the Personal Information Protection Act of Korea or the General Data Protection Regulation in the EU), we will ensure an adequate level of protection is in place before transferring data cross-border.

j. We disclose personal information to fulfill the purpose for which you have provided it, for instance, if you gave us an email address to use the “email a friend” feature of the Platform.

k. We may disclose personal information for any other purpose for which you have provided it.

l. We may only disclose personal information as described in this Privacy Policy or your consent.

m. We do not disclose any sensitive biometric, air quality, radiation, or environmental data collected via our sensors in a manner that identifies any individual unless explicitly consented to or permitted by law.

Other Disclosures of Personal Information.

a. We will disclose personal information (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, (ii) to enforce or apply our Terms of Use or Terms of Service and other agreements, including for billing and collection purposes, (iii) if we believe it is necessary or appropriate to protect the rights, property, or safety of Ecosense, our customers or others, and/or (iv) if it is necessary or appropriate to protect the rights, property, or safety of Ecosense, our customers, or others, and this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third Party Disclosure.

a. We do not sell, trade, rent, or otherwise transfer personal information to others unless we provide you with advance notice. This does not include our hosting partners and other parties who assist us in operating our Website, App, Services, or Platform, conducting our business, and/or servicing you, so long as those parties agree to keep such personal information confidential.

b. We do not provide non-personally identifiable visitor information for marketing purposes.

Choices Users Have About How Ecosense Uses and Discloses Information.

a. Tracking Technologies and Advertising. You can set your browser to refuse some or all the browser cookies, but if you disable or refuse cookies, some parts of our Website may not be accessible or function properly.

b. Disclosure of Users’ Information for Third-Party Advertising. Users can opt-out by (i) checking the relevant form when we collect the data; (ii) logging into the Website, App, Services, or Platform and adjusting their preferences in their account profile by checking or unchecking the relevant boxes, or (iii) emailing us their opt-out request at privacy@ecosense.io. Users receiving promotional email can opt-out by sending a return email requesting to be omitted from future promotional email distributions. This opt-out will not apply to information provided by Ecosense for product purchases, warranty registration, or other transactions.

c. Disclosure of User’s Information for Targeted Advertising. Users can opt-out by (i) checking the relevant form when we collect the data, (ii) logging into the Website, App, Services, or Platform and adjusting their preferences in their account profile by checking or unchecking the relevant boxes, or (iii) emailing us their opt-out request at privacy@ecosense.io. You may also disable targeted advertising by adjusting your device settings, using third-party opt-out tools (such as the DAA or NAI), or via browser-based privacy controls.

10. DATA RETENTION, MINIMIZATION, AND AUTOMATED PROCESSING

a. Data Retention and Minimization. Ecosense is committed to the principles of data minimization and storage limitation. We collect only the Personal Information necessary to provide and improve our Services, and we retain this information only for as long as necessary to fulfill the specific purposes for which it was collected, or to comply with our legal, accounting, and regulatory obligations. Once Personal Information is no longer needed for these purposes, Ecosense securely deletes it using industry-standard technical methods designed to render the data permanently unrecoverable. Data that has been permanently anonymized or aggregated may be retained indefinitely for research, product improvement, and forecasting purposes, as such data does not reasonably identify any individual User.

b. Automated Decision-Making and Profiling. Ecosense uses automated processing technologies, including our proprietary AI-powered radon forecasting system. These systems analyze historical radon levels, environmental variables, sensor data, and building-specific characteristics to predict radon exposure risk levels. Where applicable, we inform Users when decisions are made based solely on automated processing. Users have the right to: Obtain meaningful information about the logic involved in such processing; Understand the significance and consequences of such decisions; and Request human intervention, express their views, and contest the decision.

11. GOOGLE ADSENSE AND GOOGLE ANALYTICS

Google, as a third-party vendor, uses Cookies to serve advertisements to Users on our Website, App, Services, and Platform. Google uses first-party Cookies, such as Google Analytics Cookies, to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Platform. We currently use Google Analytics to collect and process certain Website and App usage data. To learn more about Google Analytics and how to opt-out, please visit https://policies.google.com/privacy/google-partners.

We have implemented advertising features on our Website, App, Services, and Platform including: (a) remarketing with Google AdSense; (b) Google Display Network Impression Reporting; (c) Google Demographics and Interests Reporting; and (d) Google’s DoubleClick platform integration.

We use these Cookies to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Website or App.

This data may include page views, time spent on site, browser type, operating system, referring URLs, and interactions with specific features or content. We do not combine the information collected through the use of Google Analytics with personally identifiable information (PII) unless you have affirmatively provided that information to us.

You can opt-out of the Google Analytics Advertising Features we use through Ads Settings, Ad Settings for mobile apps, or any other available means, such as the NAI’s consumer opt-out. Google also provides a browser add-on that allows Users to opt-out of Google Analytics tracking across all websites.

For further transparency, we may from time to time publish aggregate, de-identified analytics insights derived from our use of Google tools, without exposing any individual User’s identity or device-level behavior.

12. FOR OUR EUROPEAN CUSTOMERS AND VISITORS (GDPR)

We are headquartered in the United States, and your Personal Data will be transferred to, stored, and processed in the United States, South Korea, and other countries where we or our subprocessors operate.

If you are a resident of or a visitor to Europe, we process your Personal Data in accordance with the General Data Protection Regulation ("GDPR"). We hereby notify you that we will be processing the Personal Data of your Authorized Users in these jurisdictions to provide the Services to you.

International Data Transfer Safeguards: Ecosense complies with applicable mechanisms for lawfully transferring Personal Data outside of the European Economic Area (EEA), including by implementing Standard Contractual Clauses (SCCs) with our subprocessors, where required.

Rights of Data Subjects

To make any of the following requests, with respect to this Privacy Policy, our Terms of Use, and/or Personal Data, please contact us via email at privacy@ecosense.io.

Access: You can request a copy of the Personal Data we hold about you.
Rectification: You can request that we correct or supplement inaccurate or incomplete data.
Objection: You can contact us to object to the collection or use of your Personal Data for certain purposes, including direct marketing.
Erasure (Right to be Forgotten): You can request that we erase some or all of your Personal Data from our systems.
Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
Portability: You have the right to ask for a copy of your Personal Data in a machine-readable format and request that we transmit the data to another entity where technically feasible.
Withdrawal of Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time.
Right to File Complaint: You have the right to lodge a complaint about our practices with the supervisory authority of your country or EU Member State. Please go to https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm to locate your Data Protection Authority in the EU. You may contact the UK’s Information Commissioner at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.

We will respond to your inquiry within thirty (30) days of receipt.

13. FOR OUR BRAZILIAN CUSTOMERS (LGPD)

This Section supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others to our Website, App, Services, or Platform, who reside in Brazil (“consumers” or “you”). We comply with the Lei Geral de Proteção de Dados (General Data Protection Law, or LGPD) and any terms defined in the LGPD have the same meaning when used in this Section.

a. A Brazilian Data Protection Officer (DPO) was appointed to oversee compliance with the Lei Geral de Proteção de Dados (LGPD) concerning the personal data of our Brazilian users. The DPO can be reached at privacy@ecosense.io.

b. In the event of a personal data breach, we will notify the User within 72 hours via (i) email, and/or (ii) our Platform notification system on our Website/Platform. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

14. FOR OUR CANADIAN USERS (PIPEDA)

This Section supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others to our Website, App, Services, or Platform, who reside in Canada (“consumers” or “you”). We ensure compliance with the Personal Information Protection and Electronic Documents Act of 2000 (“PIPEDA”) and any terms defined in the PIPEDA have the same meaning when used in this Section.

a. Definition of Personal Information. Any information about an identifiable individual, including business contact information (name, position, title, address, professional phone number, etc.).

b. Right to Access Personal Information. You can request to access your personal information we hold about you. We will first confirm whether you have requested such information, explain how we have used your information, provide a list of names with whom your information has been shared and provide a copy of your information in an accessible format and make alternative formats available if requested.

c. Right to Correction/Limited Right to Deletion. You can request us to correct or delete your information IF you demonstrate that the personal information we hold on you is inaccurate. We will delete or correct your information within thirty (30) calendar days. When we delete/correct your personal information we will inform the third parties with whom we have shared your information.

d. Right to be Forgotten. Your information will be kept with us for as long as it is required for the fulfillment of the purposes of the Ecosense platform. Unless we otherwise give you notice, we will retain your Information on the Ecosense Platform on your behalf until such time as you or we terminate your User Account.

e. Data Breach Notification. We will send a notification to you as soon as feasible regarding the information of any breach that creates a “real risk of significant harm” to you. We keep a record of every data breach and, on request, provide the Office of the Privacy Commissioner with access to the record.

f. Canadian Privacy Officer. A Canadian Privacy and Data Protection Officer (DPO) was appointed to oversee compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) concerning the personal data of our Canadian users. The DPO can be reached at privacy@ecosense.io.

g. Two Factor Authentication. You may enable two-factor authentication on your account to help ensure that only you can access your account. If you do, in addition to entering your password to log in to your account to access the Ecosense Platform, we will send a code to your mobile number, which you will need to enter. This added security prevents anyone else from accessing your Ecosense account unless they have access to your login information.

h. Contact Information. You may contact us (i) at privacy@ecosense.io, or (ii) by writing to us at 1777 Hamilton Avenue, Ste 2180, San Jose, CA 95125, U.S.A. to (i) make a Personal Information Request, (ii) correct or delete your personal information, (iii) discuss our Privacy Policy and/or anything that has to do with it. We will respond within thirty (30) calendar days of receiving such a request or query. Additionally, in order for us to respond to your request or query, we will need to collect information from the requesting party to verify their identity.

15. YOUR CALIFORNIA PRIVACY RIGHTS

Ecosense does not sell, trade, or otherwise transfer to outside third parties your “Personal Information” as the term is defined under the California Civil Code Section § 1798.82(h). Additionally, California Civil Code Section § 1798.83 permits Users of our Website, App, Services, or Platform that are California residents to request certain information regarding our disclosure of their Personal Information to third parties for their direct marketing purposes. To make a request for such disclosure, or identification and/or deletion of Personal Information in all our systems that we store on you, please send an email to privacy@ecosense.io or write us at Ecosense, 1777 Hamilton Avenue, Ste 2180, San Jose, CA 95125, U.S.A.

Note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our services to you and (ii) we may need to keep such Personal Information for a while during the shutdown and billing process. If you would like to discuss our Personal Information storage and processing process with us, please send us an email at privacy@ecosense.io or write to us at Ecosense, 1777 Hamilton Avenue, Ste 2180, San Jose, CA 95125, U.S.A.

16. CALIFORNIA CONSUMER PRIVACY ACT

This Section supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others to our Website, App, Services, or Platform, who reside in the State of California (“consumers” or “you”). We adopt this Section to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Section.

a. Right to Request Personal Information. Upon request, we will provide you with (i) a list of all Personal Information that we have collected on you, (ii) from whom we obtained such Personal Information, (iii) the reason why we collected such Personal Information, and (iv) with whom (if any) we have shared such Personal Information. If we sell your Personal Information or disclose your Personal Information to third parties, upon request, we will provide you with (i) a list of the Personal Information that we have collected on you, (ii) a list of the Personal Information that we sell or disclose to others on you, and (iii) to whom we have sold or disclosed your Personal Information. A consumer can make such a request only twice in a 12-month period.

We require such Personal Information to be able to provide you with our Services.

Unless otherwise specified, we collect Personal Information only from you. We do not use or rely on third parties to provide us with your Personal Information.

a. Disclosure of Personal Information. We only share your Personal Information with service providers, e.g., billing and collection agents, who enable us to provide our Services to you. We do not sell or give your Personal Information to third parties for purposes unrelated to our provision of Services to you.

b. Right to have Personal Information Deleted. Upon request, we will delete all of your Personal Information that we have collected on you and will direct our Service Providers to also delete all of your Personal Information. But note that if we do delete all of this Personal Information, you will no longer be able to use our Services.

c. Non-Discrimination Right. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

d. Financial Incentives. We may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

e. Contact Information. You may contact us (i) at privacy@ecosense.io,or (ii) by writing to us at 1777 Hamilton Avenue, Ste 2180, San Jose, CA 95125, U.S.A. to (i) make a Personal Information Request, (ii) lodge a complaint about our use or storage of your Personal Information, (iii) ask us to delete such Personal Information, and/or (iv) discuss our Privacy Policy and/or anything that has to do with it. We will respond within forty-five (45) days of receiving such a request or query. Additionally, in order for us to respond to your request or query, we will need to collect information from the requesting party to verify their identity.

f. Under the Age of 16. We will not sell your Personal Information if you are under the age of 16 and if we do not have consent from both you and your parent/guardian.

g. Opt-Out Right. Upon your request, we will stop selling your Personal Information (sometimes called your Opt-Out Right). You may send the request to opt out (i) to privacy@ecosense.io, or (iii) by writing to us at 1777 Hamilton Avenue, Ste 2180, San Jose, CA 95125, U.S.A.

17. COPPA COMPLIANCE (FOR CHILDREN UNDER 13 USERS ONLY)

The Children’s Online Privacy Protection Act (“COPPA”) is a federal legislation that applies to entities that collect and store “Personal Information,” as the term is defined under COPPA, from children under the age of 13. We are committed to ensuring compliance with COPPA. Our Website, App, Services, and Platform are not meant for use by children under the age of 13. Our Website, App, Services, and Platform do not target children under the age of 13, but we do not age-screen or otherwise prevent the collection, use, and personal disclosure of persons identified as under 13. If you would like to know more about our practices and specifically our practices in relation to COPPA compliance, please email us at privacy@ecosense.io.

We do not conduct age verification, and as a result, may unintentionally collect Personal Information from individuals under the age of 13 without our knowledge. If we learn that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we will delete such information promptly.

IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR WEBSITE, APPS, SERVICES, OR PLATFORM.

18. CAN-SPAM ACT OF 2003

The CAN-SPAM Act establishes requirements for commercial messages, gives recipients the right to have businesses stop emailing them, and spells out penalties for violations. Per the CAN-SPAM Act, we will:

a. not use false or misleading subjects or email addresses;

b. identify the email message as an advertisement in some reasonable way;

c. include the physical address of Ecosense, which is 1777 Hamilton Avenue, Ste 2180, San Jose, CA 95125, U.S.A.;

d. monitor third-party email marketing services for compliance, if one is used;

e. honor opt-out/unsubscribe requests quickly; and

f. give an “opt-out” or “unsubscribe” option.

We also ensure that unsubscribe mechanisms are clearly visible and function reliably. Users will not be required to take any steps beyond sending a reply email or visiting a single webpage to opt out.

If you wish to opt out of email marketing, follow the instructions at the bottom of each email or contact us at privacy@ecosense.io and we will promptly remove you from all future marketing correspondence.

19. MODIFICATIONS TO OUR PRIVACY POLICY

We will post any changes to this Privacy Policy at the bottom of our web page with a hyperlink thereto. We will also send you an email describing such changes. Please regularly review this Privacy Policy. Notwithstanding if you continue to use our services, you are bound by any changes that we make to this Privacy Policy.

20. LIST OF THIRD-PARTY SERVICE PROVIDERS

A complete list of our subprocessors and third-party service providers, where applicable, is available upon request at privacy@ecosense.io.

21. CONTACT US

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Privacy Officer
Email: privacy@ecosense.io

PLEASE NOTE: IF YOU USE OUR WEBSITE, APPS, SERVICES, OR PLATFORM, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF USE OR OUR TERMS OF SERVICE, AS APPLICABLE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE OUR WEBSITE, APP, SERVICES, OR PLATFORM.