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Contact Retool support

There are a variety of channels to contact Retool Support teams for different use cases.

Report a breakage​

If you're using Retool Cloud and suspect an outage, open the Help menu in your Retool instance and submit the issue through the Report a breakage form. Reporting issues here is the best way to help Retool determine the severity and scale of potential impact of new issues.

We run a suite of tests on every report and alert our engineers when symptoms match infrastructure updates, internal logging, or multiple customer reports. Issues impacting only one organization will receive a summary of our investigation within 1 business day.

Billing and account administration support​

  • Supported tiers: All customers
  • Available support issue types: Resolve access issues, provide administrative support, process refunds, review invoices
  • Response time: We aim to respond within 2 business days
  • Get assistance: support@retool.com

Enterprise support​

  • Supported tiers: Enterprise plan customers
  • Available support types: Direct technical support from our Support Engineering team
  • Response time: Response times and guarantees per the Enterprise Support Policy
  • Get assistance: help.retool.com

Join the Retool Community​

Want advice on how to build an app for your use case or need help resolving a technical issue? These are the best channels to explore your options, get guidance, and find inspiration.

  • Developer forum​

    Browse thousands of specific solutions to relevant development questions or post one of your own. Our Community Engineers curate this ever-growing repository of knowledge.

  • Weekly office hours​

    Retool's own Community Engineers host live office hours on Zoom two times per week. Join to ask specific questions or discuss various use cases in a group setting.

  • Community Discord​

    Join our Discord to discuss and network with other Retool developers. Consider joining "Beta Testing" channels to connect and share feedback with Retool product managers and engineers working on early-stage beta features.

Sales ​

To connect with Retool's sales team, reach out for a demo.

Development services​

To hire a professional to build Retool apps, integrate systems, or do other development work on your behalf, you can submit a request to the Retool Developer Network.

Hours of operation​

During U.S. holidays, public office hours are not available.  Enterprise Support hours and coverage are listed in the Retool Support Policy.