Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
All events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. Previously purchased paper tickets will still be accepted
You have two options to access your tickets:
1. Add tickets to your mobile wallet by downloading the Live Nation App.
2. Add tickets to your mobile wallet by visiting Live Nation on your mobile browser.
Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.
Purchase tickets for a group? Arriving separately? Transfer tickets directly to friends and family using the Live Nation App. To expedite entry, we recommend doing this prior to arriving at the event.
Due to large crowds and high traffic, be sure to leave early and give yourself plenty of time at the venue. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!
The box office at House of Blues will be open at 4pm on-day-of-show only.
If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at https://legal.ticketmaster.com/purchase-policy/ for more information. We look forward to seeing you at our next show at House of Blues!
Please call the Box Office for all ADA accommodations at 216-523-2583. You may find more information about our accessibility offerings here.
For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.
Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.
HOB has some of the best ways to view a show in the city! Whether it’s a table or a Box, we’ve got you covered! For VIP ticket or upgraded seating inquiries, click here or call the VIP team at 216-274-3418.
You can also request an upgrade day of, as long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.
If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.
The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.
For those of you looking to upgrade your experience, we do have some VIP Seating options including boxes, mezzanine seating, bar rails, and reserved seating on the first floor. For more information regarding these VIP areas, please contact us here.
Have you heard of FAST LANE? For most shows, you can make a purchase of $25 or more per person in the House of Blues Restaurant & Bar on the day of show. This pass will give you priority entrance into the show before the general public. You can either purchase Fast Lane in advance here or just come on in before the show and grab a meal and your receipt will be your pass!
To make reservations at House of Blues Restaurant & Bar, click here or by calling us at 216-523-2583.
Yes, with a proper hand stamp and ticket stub provided.
Will call tickets can be picked up on day of show at the Box Office. Box Office opens at 4pm on show days. You will need a valid photo ID and the credit card used for purchase.
If you are trying to pick up your tickets in advance, please call the Box Office at 216-523-2583.
Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 30 business days.
We encourage you to review our safety and security information below prior to arriving at the venue.
We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our management or Security so we can ensure the best experience possible
Restricted Items:
(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)
Zero Tolerance For Drug Use or Possession
The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Security personnel and narcotics officers will be working and enforcing all drug related laws. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found impaired at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone. Please come with a smile and be prepared to enjoy a fun filled night of music and dancing.
Safety and Medical
Live Nation is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.
Join us in the House of Blues Restaurant & Bar! Our Restaurant & Bar also features live music on selected nights! It’s a great way to pre-game before the show!
Our Restaurant & Bar is open Thursdays (4pm - 10pm), Fridays (4pm - 11pm) and Saturdays (4pm - 11pm). To make reservations or to view the menu, click here or by calling 216-523-2583.
For most shows, by spending $25 in the restaurant, you can receive a Fast Lane voucher that will give you priority entrance into the show before the general public. Way better than standing in line!
Plus, we have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows inside the Music Hall.
With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.
Check out some of the exclusive VIP Club benefits:
For more information on how to become a member click here!
Valet service is offered to guests of The East 4th Street Entertainment District. Valet drop off is on the corner of Prospect Avenue and East 4th Street. Multiple surface lots and parking garages are available throughout the city. Additionally, House of Blues Cleveland has partnered with ParkWhiz to offer other easy and reliable options. Click here to book parking.
You can absolutely make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 216-274-3353 or click here.
There unfortunately are no ATMs on property, as we are a cashless venue, so please plan accordingly.
If you had so much fun that you lost something during your time with us, please click here.
We’re cashless! All concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay (such as Apple Pay or Google Pay). Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.
Unfortunately, there are no ATMs at the venue. Please plan to stop and get any cash you may need prior to your arrival.
House of Blues gift cards can be used in-venue at Gear Shops, Restaurant/Bar, and Music Hall for food and beverages, but not for ticket purchases. This card does not permit entry to any club's Music Hall, concert performances, Foundation Room® or backstage. This card may not be used in connection with any marketing, advertising or premotion activities without the prior written approval of House of Blues and may not be sold other than through. House of Blues authorized channels. House of Blues reserves the right to cancel this card if it believes the card was obtained through fraudulent or unauthorized means. Unused card balances are not transferable. This card cannot be redeemed for cash or credit unless required by law. This card cannot be replaced if lost or stolen and House of Blues is not responsible for any damage or loss resulting from unauthorized use. For information on your card balance, please call 1-866-901-8523. It you have any questions, please email us at support@hob.com.