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Shipping and return policies for Clan Destine Records

Shipping Info
ALL ORDERS ARE SHIPPED WITHIN 5 DAYS OF YOU RECEIVING YOUR SHIPPED EMAIL VIA BANDCAMP, THIS WHEN WE PACK YOUR ORDER.

ALL ORDERS ARE SENT VIA ROYAL MAIL STANDARD SHIPPING, IN THE UK, EU AND INTERNATONAL. FOR ANY TRACKING PLEASE CONTACT US BEFORE YOU ORDER.

WE CANNOT TAKE RESPONSIBILTY FOR DAMAGES INCURRED IN TRANSIT SUCH AS BROKEN RECORDS AND TAPES, OR ITEMS LOST IN THE POST.
Return Policy
We do not accept returns of download products, but offer a returns policy on all physical items (e.g. vinyl, CD, merchandise).

We hope that you are completely happy with your purchase when you receive it. However, if for any reason you are not satisfied you can return it to us, in perfect condition within 14 days of the date you received the item. We will then issue a full refund for the price you paid for the item (but not the postage and packaging).

Goods returned must be as “new” with no damage. You will be required to cover the cost of postage to return the items.

All returns must be accompanied by original invoice / receipt and a written explanation of why you are returning the goods.

Please contact us to receive the correct address details for a return.

Orders can be cancelled at any time before dispatch for a full refund.

Refunds will be given in the same form of payment you originally used to make the purchase within 14 days of us receiving your return.

WE CANNOT TAKE RESPONSIBILTY FOR DAMAGES INCURRED IN TRANSIT SUCH AS BROKEN RECORDS AND TAPES, OR ITEMS LOST IN THE POST.