Last updated: 28/03/2026
Version: 1.0
TL;DR
- We collect account, usage, and billing information to run Codemix.
- We use personal data to provide the service, keep it secure, manage billing, and improve the product.
- We share data only with trusted providers and integrations needed to operate Codemix.
- You have rights under UK GDPR and other applicable data protection laws.
- You can contact us at legal@codemix.com with privacy questions.
Overview
This Privacy Policy explains how Codemix Ltd collects, uses, stores, and shares personal data when you use Codemix.
Codemix Ltd is the data controller for the personal data described in this Privacy Policy, except where we process personal data on behalf of customers as a processor under our Data Processing Agreement.
1. Who We Are
Codemix Ltd is a company registered in England and Wales.
- Registered office: Alne Lodge, Forest Lane, Alne, York, YO61 1TT
- Company number: 08435908
- Contact: legal@codemix.com
2. Personal Data We Collect
We may collect the following categories of personal data:
2.1 Account Information
- name;
- email address;
- username;
- profile and organisation information;
- account preferences and settings.
2.2 Usage Information
- logs and activity within Codemix;
- workflow activity, prompts, generated artifacts, and configuration history;
- device, browser, and technical information;
- support interactions and communications.
2.3 Billing Information
- billing contact details;
- subscription and credit information;
- transaction metadata;
- limited payment-related information from payment processors such as Stripe.
We do not store full payment card details ourselves where those details are processed by a third-party payment provider.
3. How We Use Personal Data
We use personal data to:
- provide, operate, and maintain Codemix;
- authenticate users and manage accounts and organisations;
- process payments, credits, subscriptions, and billing events;
- generate requested outputs, workflows, and artifacts;
- provide customer support;
- monitor performance, security, abuse, and fraud;
- improve, troubleshoot, and develop Codemix; and
- comply with legal, tax, accounting, regulatory, and compliance obligations.
4. Legal Bases for Processing
Where required by law, we rely on one or more of the following legal bases:
- Contract — where processing is necessary to provide Codemix and perform our contract with you.
- Legitimate interests — where processing is necessary for our legitimate interests, such as operating, securing, improving, and administering Codemix, provided those interests are not overridden by your rights.
- Legal obligation — where processing is necessary to comply with applicable law.
- Consent — where we ask for and rely on your consent for a specific purpose.
5. How We Share Personal Data
We may share personal data with:
- hosting, infrastructure, analytics, communications, and support providers;
- payment processors and billing providers;
- integration providers, where you choose to connect third-party services;
- professional advisers, auditors, insurers, and legal counsel;
- authorities or regulators where required by law.
We require service providers handling personal data on our behalf to use appropriate safeguards.
6. International Transfers
Where personal data is transferred outside the UK, EEA, or your jurisdiction, we will use appropriate safeguards where required, such as adequacy regulations or approved contractual protections.
7. Data Retention
We retain personal data for as long as reasonably necessary to provide Codemix, fulfil the purposes described in this Privacy Policy, resolve disputes, enforce agreements, maintain security and audit records, and comply with legal obligations.
Retention periods may vary depending on the nature of the data and the reason for processing.
8. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have rights to:
- access your personal data;
- correct inaccurate personal data;
- request deletion of your personal data;
- object to or restrict certain processing;
- request portability of your personal data; and
- withdraw consent where processing is based on consent.
To exercise these rights, contact us at legal@codemix.com. We may need to verify your identity before responding.
You may also have the right to complain to the UK Information Commissioner’s Office or another applicable supervisory authority.
10. Customer Data and Processor Services
Where customers use Codemix to process personal data in their own content, Codemix generally acts as a processor on the customer’s behalf, and the customer is responsible for ensuring it has a lawful basis for that processing.
Our Data Processing Agreement applies where required.
11. Children’s Privacy
Codemix is not directed to children, and we do not knowingly collect personal data from children without appropriate legal basis or authorisation.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on our website and update the "Last updated" date above.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
- Email: legal@codemix.com
- Address: Alne Lodge, Forest Lane, Alne, York, YO61 1TT
Version History
- v1.0 — Initial release (28/03/2026)