Acclaim Autism is a multi-state behavioral healthcare company headquartered in Philadelphia, PA (USA). It was established in 2019 with the objective of offering high-quality, evidence-based therapy services to families affected by Autism Spectrum Disorder (ASD). The company specializes in providing behavioral care for children under the age of 21 in their homes, schools, and community settings.
Acclaim Autism reduced patient wait times from 6 months to under a week.
Business Problem
Getting care to patients in the behavioral health field can be slow due to regulations, communication, insurance verification, and manual intake forms. Acclaim Autism's patients waited up to six months (the industry average), impacting child development and leading some families to give up on receiving care.
Appian Solution
Acclaim Autism chose to build a custom onboarding solution on the Appian Platform after finding no off-the-shelf options to meet their needs. They incorporated AI-powered document processing into their patient onboarding for processing medical documents. This brought insurance rejection rates down from 80% to 5% and reduced patient wait times from 6 months to under a week.