Link tags: psychology

Default Isn’t Design

Framework monoculture is a psychology problem as much as a tech problem. When one approach becomes “how things are done,” we unconsciously defend it even when standards would give us a healthier, more interoperable ecosystem. Psychologists call this reflex System Justification.

The explains a lot about React-driven front-end development!

When a single toolset becomes the default, we don’t just prefer it, we build narratives that justify it. And that’s when a tool quietly becomes a gate or even a destructive force.

The Gist: AI, a talking dog for the 21st Century.

My main problem with AI is not that that it creates ugly, immoral, boring slop (which it does). Nor even that it disenfranchises artists and impoverishes workers, (though it does that too).

No, my main problem with AI is that its current pitch to the public is suffused with so much unsubstantiated bullshit, that I cannot banish from my thoughts the sight of a well-dressed man peddling a miraculous talking dog.

Also, trust:

They’ve also managed to muddy the waters of online information gathering to the point that that even if we scrubbed every trace of those hallucinations from the internet – a likely impossible task - the resulting lack of trust could never quite be purged. Imagine, if you will, the release of a car which was not only dangerous and unusable in and of itself, but which made people think twice before ever entering any car again, by any manufacturer, so long as they lived. How certain were you, five years ago, that an odd ingredient in an online recipe was merely an idiosyncratic choice by a quirky, or incompetent, chef, rather than a fatal addition by a robot? How certain are you now?

Why is everything binary? (Webbed Briefs)

Heydon’s latest video is particularly good:

All of my videos are black and white, but especially this one.

Dark Patterns Detective

Deceptive design meets gamification in this explanatory puzzle game (though I wish it weren’t using the problematic label “dark patterns”).

I created this interactive experience to explore the intersection of design ethics and human psychology, helping us all make more informed choices while browsing the web.

Information Architecture First Principles | Jorge Arango

• People only understand things relative to things they already understand
• People only understand things in context
• People rely on patterns and consistency
• People seek to minimize cognitive load
• People have varying levels of expertise and familiarity
• People are goal-oriented
• People often don’t know what they’re looking for
• Information is more useful when it’s actionable

Your brain does not process information and it is not a computer | Aeon Essays

We don’t store words or the rules that tell us how to manipulate them. We don’t create representations of visual stimuli, store them in a short-term memory buffer, and then transfer the representation into a long-term memory device. We don’t retrieve information or images or words from memory registers. Computers do all of these things, but organisms do not.

Squeaky Wheel Gets the Grease - Snook.ca

I hereby dub this Snook’s Law:

Any working system can become invisible to the point where the system loses value because it’s working.

SpeedCurve | The psychology of site speed and human happiness

Tammy takes a deep dive into our brains to examine the psychology of web performance. It opens with this:

If you don’t consider time a crucial usability factor, you’re missing a fundamental aspect of the user experience.

I wish that more UX designers understood that!

Nuberodesign > Blog > In Praise of Buttons – Part One

I concur:

Just because a user interface uses 3D-buttons and some shading doesn’t mean that it has to look tacky. In fact, if you have to make the choice between tacky-but-usable and minimalistic-but-hard-to-use, tacky is the way to go. You don’t have to make that choice though: It’s perfectly possible to create something that is both good-looking and easy to use.

Climate Optimism · Matthias Ott – User Experience Designer

Humans are allergic to change. And, as Jeremy impressively demonstrated, we tend to overlook the changes that happen more gradually. We want the Big Bang, the sudden change, the headline that reads, “successful nuclear fusion solves climate change for good.” But that’s (usually) not how change works. Change often happens gradually, first very slowly, and then, once it reaches a certain threshold, it can happen overnight.

The LLMentalist Effect: how chat-based Large Language Models replicate the mechanisms of a psychic’s con

Taken together, these flaws make LLMs look less like an information technology and more like a modern mechanisation of the psychic hotline.

Delegating your decision-making, ranking, assessment, strategising, analysis, or any other form of reasoning to a chatbot becomes the functional equivalent to phoning a psychic for advice.

Imagine Google or a major tech company trying to fix their search engine by adding a psychic hotline to their front page? That’s what they’re doing with Bard.

Little Rules About Big Things · Collab Fund

Pessimism always sounds smarter than optimism because optimism sounds like a sales pitch while pessimism sounds like someone trying to help you.

I usually hate these kinds of lists of bumper-sticker aphorisms but some of these have me pondering my own work, like this one:

People learn when they’re surprised. Not when they read the right answer, or are told they’re doing it wrong, but when they experience a gap between expectations and reality.

Or this:

There are two types of information: stuff you’ll still care about in the future, and stuff that matters less and less over time. Long-term vs. expiring knowledge.

I’m not a goblin, I just play one in Google Docs (Interconnected)

We’re all LARPing on LinkedIn.

The things of everyday design || Matthew Ström: designer & developer

The evolution of affordances on the web:

The URL for a page goes at the top. Text appears in a vertically scrolling column. A dropdown menu has a downward-pointing triangle next to it. Your mouse cursor is a slanted triangle with a tail, and when you hover over a link it looks like Mickey Mouse’s glove.

Most of these affordances don’t have any relationship to the physical characteristics of the interaction they mediate. But remove them from a website, application, or interface, and users get disoriented, frustrated, and unproductive.

The Curse of Knowledge · Matthias Ott – User Experience Designer

A great explanation of the curse of knowledge …with science!

(This, by the way, is the first of 100 blog posts that Matthias is writing in 100 days.)

Performance, security, and ethics: influencing effectively

I wrote something recently about telling the story of performance. Sue Loh emphasis the importance of understanding what makes people tick:

Performance engineers need to be an interesting mix of data-lovers and people-whisperers.

Overcoming my panic towards accessibility | Zell Liew

This is very open and honest. Thank you for writing it, Zell.

Frank Chimero · A Like Can’t Go Anywhere, But a Compliment Can Go a Long Way

A thousand likes doesn’t look much bigger than one, and this becomes important when considering the form of negativity on social media.

There is no feature for displeasure on social media, so if a person wants to express that, they must write. Complaints get wrapped in language, and language is always specific.

Thinking vs Choosing – The Haystack

There seems to be a tendency to repurpose existing solutions to other people’s problems. I propose that this is the main cause of the design sameness that we encounter on the web (and in apps) today. In our (un)conscious attempts to reduce the effort needed to do our work, we’ve become experts in choosing rather than in thinking.

A very thoughtful piece from Stephen.

When we use existing solutions or patterns, we use a different kind of thinking. Our focus is on finding which pattern will work for us. Too quickly, we turn our attention away from closely examining the problem.

A Conspiracy To Kill IE6

This is a fascinating story of psychological manipulation and internal politics. It leaves me feeling queasy about the amount of power wielded by individuals in one single organisation.