Backseat Software – Mike Swanson’s Blog
People use “enshittification” to describe platform decay. What I’m describing here is one of the mechanisms that makes that decay feel personal. It’s the constant conversion of your attention into a KPI.
Link tags: onboarding
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The Customer Onboarding Handbook [PDF]
A free PDF with five articles:
- The Brand Experience Gap by Emma Parnell
- Ongoing Onboarding: Taking Customers from First Use to Product Mastery by Chris How
- Just Add ICE: 3 Ways to Make Your Customer Experience More Meaningful by Candi Williams
- Effectively Researching and Using Customer Journey Maps by Lauren Isaacson
- Using and Abusing Surveys in Customer Onboarding by Caroline Jarrett
Three of those authors spoke at this year’s UX London!
Plotters, pantsers, and user onboarding | Krystal Higgins
Krystal compares two styles of writing and applies them to onboarding.
First Time User Experiences
Krystal’s excellent annotated collection of onboarding examples.