Re: [Oreka-user] one way recording

how are you doing Mr Henry,,,,

i'm sure that the full RTP traffic reach my NIC, because i replay a
wireshark snapshot and i heard both side of the call clearly, therefor the
issue of one side recording call is caused by oreka audio, it cannot
retrieve full RTP traffic

is there any configuration that has to be made in the conf file ???

On Sun, Oct 26, 2014 at 12:10 PM, Mustapha ID-BAHAL <m.i...@gm...>
wrote:

> sorry in my previous message i attached big size file, Now i attach small
> size one
>
> On Sat, Oct 25, 2014 at 6:13 PM, Mustapha ID-BAHAL <m.i...@gm...>
> wrote:
>
>> yes, you are definitely right, for this reason i take a wireshark
>> snapshot of an incoming call, and i can tell that the destination span port
>> receive full RTP traffic, both side outgoing and incoming are received, i
>> attach this snapshot in the attachment,
>>
>> Note: ip of cisco phone is 192.168.6.31
>>          ip of cisco UCM is 10.12.3.233, by the way the UCM is not on our
>> premises, it is hosted and the cisco phones are connected with it by way of
>> a voice gateway,
>>
>> this call was made between my mobile and an internal cisco phone,----->
>> the mobile hit the UCM then the UCM forward the call to my cisco phone
>>
>> je vous remercie beaucoup
>>
>>
>>
>> On Fri, Oct 24, 2014 at 10:42 PM, Henri Herscher <
>> hen...@gm...> wrote:
>>
>>> This could be due to the RTP for the other direction completely missing
>>> from the port mirroring feed.
>>> A pcap trace of an external inbound calls might be able to tell us this.
>>> Henri
>>>
>>> On 21 October 2014 08:33, Mustapha ID-BAHAL <m.i...@gm...> wrote:
>>>
>>>> Hi oreka engineers
>>>>
>>>> My issue is : the outgoing calls are fully recorded but the incoming
>>>> calls are one way recorded (the internal part which is recorded) for
>>>> example if someone call us from outside only the voice of the agent which
>>>> is recorded and the voice of the customer is not recorded,
>>>>
>>>> thanks in advance
>>>>
>>>> --
>>>> *Mustapha ID-BAHAL*
>>>> *Ingénieur d’Etat*
>>>> *Génie Informatique*
>>>>
>>>> *l’école nationale des sciences appliqué*
>>>>
>>>>
>>>>
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>>>
>>
>>
>> --
>> *Mustapha ID-BAHAL*
>> *Ingénieur d’Etat*
>> *Génie Informatique*
>>
>> *l’école nationale des sciences appliqué*
>>
>>
>
>
> --
> *Mustapha ID-BAHAL*
> *Ingénieur d’Etat*
> *Génie Informatique*
>
> *l’école nationale des sciences appliqué*
>
>


-- 
*Mustapha ID-BAHAL*
*Ingénieur d’Etat*
*Génie Informatique*

*l’école nationale des sciences appliqué*