Re: [Oreka-user] One sided audio after on hold

Hi Henri

I reported a similar problem a couple of months ago, but didn't hear anything back after sending the wireshark log, but "free stuff gets the attention and support free stuff gets", so no issue.

What I'm interested in hearing since there are quite a lot of reports in this mailing list with one-sided audio if you have found a possible issue/solution?

BR
Fredrik

From: Henri Herscher [mailto:hen...@gm...]
Sent: den 26 september 2014 22:28
To: Dave Adams
Cc: .
Subject: Re: [Oreka-user] One sided audio after on hold

If you send me a pcap file of this scenario offline I can take a look.
Henri

On 26 September 2014 00:40, Dave Adams <da...@hi...> wrote:
On Centos 6.5 with orkaudio-1.7-844-os-x86_64.centos6-installer.sh we seem to have issues with one sided audio recordings after using call parking (on hold).

For each call we receive, Orkaudio makes two recordings.

The first recording begins when the call hits the IVR, is greeted, asked to make a selection, goes into a queue, hears a queue message, gets answered by an agent. The agent talks to the caller, then places them on hold using the “hold” button on the phone. After they come back from on hold, talk for a while and finally say goodbye. This first recording includes all audio. No problems here.

The second recording is started the moment the agent picks up their phone, when answering the queue call. The two parties talk, then the agent places the caller on hold. After the call is taken off hold, the recording only includes the callers voice, the agents voice (local party) is missing.

We use the phones’ on hold button. Grandstream phone. Asterisk PBX.

Are there any settings I can change or solutions to this type of one sided audio after using “on hold”?


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