Re: [Oreka-user] Caller speech disappears after call-parking

Fredrik,

This is not a usual problem, but every telephony system is different. If
you send me offline a network pcap trace file of an example park/retrieve
scenario, I can take a look.

Henri


On 26 May 2014 07:18, Fredrik Lithén <fre...@xz...> wrote:

> Hi,
>
> Recently did a fresh installation on Windows and CentOS, I'm unsure if
> this was issue before. I have the same problem on both platforms.
>
> I discovered that if an agent parks an incoming call and either calls
> somewhere or do a simple park/retrieve, recording of the callers' speech
> disappears. You can still clearly hear the agent's voice in the recording
> and the agent themselves have no problem talking to the caller.
>
> Is it a known problem with recording after parking (and what might be a
> port change) when the agent retrieves the call, or do I have a local issue
> with my setup?
>
> Best Regards
> Fredrik
>
>
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