We have a 2-3 day turnaround time, with an express next-day delivery option for wash and fold laundry (additional $19.99 express fee). To request next day, you can let us know in your special instructions when scheduling and a team member will reach out to confirm after the order has been scheduled!
Do I need to separate dry cleaning from my wash and fold laundry?
Yes - If you have both dry cleaning and wash and fold laundry then we request that you have them bagged separately! This will allow us to process each accurately based on your preference.
What is the difference between laundered and pressed shirts & dry cleaned?
Most cotton dress shirts are laundered and pressed, but can also be dry cleaned. We refer to the garment care instructions when cleaning all garments!
Is there a delivery fee or minimum order size?
We do have a $4.99 delivery fee, however that includes both the pickup and the delivery back to you and it actually goes straight to your Hamper runner! If you're order is greater than $89, the delivery fee is waived!
We also require a $30 minimum order size per order.
Do I get a bag with my first order?
Yes! Your Hamper runner will bring a bag with him/her for your first order! Feel free to place your clothes in a disposable bag for your 1st order, and we'll assign a Hamper bag to you that you will get returned with your order for you to keep!
Scheduling a Pickup & Delivery
How do I schedule a pickup?
Schedule a pickup and delivery anytime of the day, 7 days a week! Using our website or our iOS/Android app to schedule, simply select your preferred pickup and delivery time and specify your service address. Once the order has been placed, one of our Hamper runners will text you when they are en route to your location.
What if I have special instructions for my clothes?
If. you have any special instructions or cleaning preferences, just let us know in the "special instructions" box when scheduling! Our team will see these instructions when inbounding your order and we'll take care of it accordingly!
How does the pickup and drop off process work?
Once the order is placed, you will receive an email confirming your pickup. When your Hamper runner is on their way, you will receive an ETA text message with a tracking link for pickup! We will then return your garments back to you at the time and the address you’ve chosen for delivery. If you have any special instructions, please let us know in the ‘special instructions’ box!
Do I have to be home at the time of pickup and/or delivery?
Up to you! If you are home, we will pickup and deliver to you in person. However, if you would like to leave your Hamper bag at the front door or with the leasing office/concierge, you can do so. Just let us know in the instructions box so our runner knows where to pickup and deliver to!
Cleaning Process
Where are my clothes taken?
All of our dry cleaning and laundry is done in-house! Dry cleaning has been a family business of ours for over 28 years, and we only trust ourselves to do an exceptional job with your garments!
What happens if I forget personal items in my pockets?
We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we'll return them along with your garments.
Do you clean household items?
Yes, we clean bed linens, curtains, duvets, comforters and rugs, however, some household items require a bit more attention and might be delivered on the second subsequent delivery day, after pick up.
What happens if my buttons break?
We are very careful to protect buttons in the laundering process and we replace our press pads frequently. However, shirt buttons are subjected to high heat and become brittle over time. Eventually, some buttons may break and, if we find a cracked or missing button, we closely match it and replace it for you. If a delivered item has a broken button, reach out to us and we will fix it at no extra charge!
What happens if my items are damaged or lost?
At Hamper, your satisfaction is our top priority. We stand behind every order with our 100% Satisfaction Guarantee. If you’re not completely satisfied with your cleaning, we’ll do everything we can to make it right — whether that means re-cleaning your items or resolving any issue with your order.
In the rare event that an item is lost or damaged due to our error, we will fully take responsibility. Depending on the situation, we will either replace the garment or issue account credit for the full value of the item.
Our goal is simple: deliver a service you can trust and ensure every customer feels taken care of.