Privacy Policy
Last updated: April 9, 2026
Privacy First
SolvoCard is built with privacy as a core principle. We collect minimal data, require no KYC, and never sell your information. Your financial privacy is our top priority.
1. Our Privacy Commitment
SolvoCard ("we", "our", or "us") is committed to protecting your privacy. Unlike traditional financial services, we believe you should be able to manage your money without sacrificing your personal information. This Privacy Policy explains exactly what data we collect, why we collect it, and how we protect it.
2. What We DO NOT Collect
We are proud to say we do not collect:
- Government-issued ID documents
- Selfies or facial recognition data
- Proof of address documents
- Social security numbers or tax IDs
- Bank statements or financial history
- Employment information
- Any other KYC (Know Your Customer) data
3. What We DO Collect
We collect only the bare minimum information necessary to provide our services:
- Email address - For account creation, login, and important service notifications
- Transaction records - Card transactions, deposits, and balance changes (required for service operation)
- Basic device info - Browser type and IP address for security and fraud prevention only
4. Cookies We Use
We use minimal cookies to operate our service:
| Cookie | Purpose | Duration |
|---|---|---|
| session | Authentication - keeps you logged in | Session |
| solvocard_ref | Referral tracking - credits your referrer | 7 days |
We do not use advertising cookies, tracking pixels, or sell cookie data to third parties.
5. Third-Party Services
We use a small number of trusted third-party services to operate SolvoCard:
Intercom
Live chat and customer support. Intercom may collect your email and chat history to provide support services.
Simple Analytics
Privacy-focused, cookie-free website analytics. Collects only anonymous, aggregated data (page views, referrers). No personal data is collected.
Card Issuing Partners
Licensed banking partners that issue virtual cards on the Mastercard network. They receive only transaction data necessary to process payments. They do not receive your email or any identifying information beyond what's required for card operations.
6. How We Use Your Data
We use your information only for:
- Providing and maintaining our card services
- Processing deposits and card transactions
- Sending essential service notifications (transaction alerts, security notices)
- Detecting and preventing fraud or abuse
- Responding to your support requests
We never: Sell your data, share it with advertisers, use it for marketing purposes, or provide it to data brokers.
7. Data Security
We implement industry-standard security measures to protect your data:
- TLS/SSL encryption for all data transmission
- Encrypted database storage
- Regular security audits and monitoring
- Secure authentication with session management
- Rate limiting and abuse protection
8. Data Retention
We retain your data only as long as necessary:
- Account data - Retained while your account is active
- Transaction history - Retained for 7 years (legal/regulatory requirements)
- Support conversations - Retained for 2 years
- Referral cookies - Automatically deleted after 7 days
9. Your Rights
You have the right to:
- Access - Request a copy of your personal data
- Correction - Update or correct inaccurate information
- Deletion - Request deletion of your account and data
- Export - Receive your data in a portable format
To exercise these rights, contact us through the Intercom chat or email us at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns:
- Live Chat: Click the chat icon in the bottom right corner
- Email: [email protected]
SolvoCard is a United States-based company committed to protecting your privacy.