Chief Commercial Officer at Feature.fm | 🎧 Helping artists build and connect with their audience 🚀 | Music, startups, & technology
This one question used to be one of our top support tickets on release day: “𝗗𝗶𝗱 𝗺𝘆 𝗣𝗿𝗲-𝗦𝗮𝘃𝗲𝘀 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗴𝗼 𝘁𝗵𝗿𝗼𝘂𝗴𝗵?” Artists and teams used to scramble to confirm if their fans got the release they worked so hard to promote. They could have sworn the manager saved it, but doesn't see the music in their library. We'd scramble to help by manually pulling reports, checking backend logs, and sending over troubleshooting docs. 𝗦𝗼 𝘄𝗲 𝗰𝗮𝗺𝗲 𝘂𝗽 𝘄𝗶𝘁𝗵 𝗮 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻. it was about giving our customers transparency and peace of mind. ✅ Pre-Save Delivery Analytics 𝗘𝘃𝗲𝗿𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲.𝗳𝗺 𝘂𝘀𝗲𝗿 𝗰𝗮𝗻: 🎯 Verify exactly which Pre-Saves were delivered to fan libraries 📉 Spot any delivery errors in real time 🔍 Track artist follows and playlist adds, even down to the individual fan No more guessing. No more manual checks. Just clarity. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Happier customers. Since launching, the number of support tickets around Pre-Save delivery has practically dropped to zero. That translates one less thing to stress about on release day. Learn more about how it works → https://lnkd.in/eXRJPzUr