Ragan Communications and PR Daily

When AI gets carried away, the fallout isn’t just technical — it’s reputational. Deloitte’s recent misstep in Australia serves as a stark reminder: fabricated citations, faulty legal quotes, and unchecked AI drafting can erode trust faster than any competitor. For firms that trade on credibility, the margin for error is zero. Read more: https://lnkd.in/eDb95U-G

When change is constant, communications leadership can’t rely on gut alone — it needs data. The Ragan/Harris-X survey finds that while 79% of communicators say they measure internal or external efforts in some way, only 3% rate their measurement practices as mature. That gap shows opportunity: teams that tie metrics to behavior or business outcomes gain influence. Want to see which metrics move the needle — and how to mature your measurement approach? Read more: https://lnkd.in/g7jusvFv

Leadership comms in the public sector demands both vision and empathy. In this edition of Comms Leader’s Corner, Ragan profiles Theresa Marchetta from The City of Denver — exploring how she bridges media, civic engagement and strategy to elevate transparency and trust. There’s a fine line between messaging and meaning — and Marchetta walks it with intention. Read more: https://lnkd.in/gE3Fx3M4

✨ Feeling proud to help bring this one to life. Ragan's Communications Leadership Council December Member Retreat is right around the corner — and the agenda we're building is something special. (Appreciate the guidance from my colleagues Mary Buhay and Mike Prokopeak, too.) From Heba Abd El-Hamid’s case study on reinventing global comms to Wendy Sherwood's story of building a high-impact team from the ground up, I can’t wait to see our members' sessions on stage. If you're interested in learning more about our retreat (or securing an invitation), please head here: https://lnkd.in/gfPBfgzy

We’re heading to New York City for Communicate: NYC — Future-Ready Communication: Strategy, Technology & Human Connection on October 28! Join Interact Software and Ragan Communications CEO Diane Schwartz for a curated, immersive seminar for top-tier leaders in comms, HR, and employee experience. Register now to join us: https://lnkd.in/enDgJV-N

The nomination deadline for Ragan’s Top Women in Communications Awards is next Friday, October 17! Now’s your chance to recognize the women, at any stage of their career, shaping the future of communications. Nominate a colleague, client or yourself for this industry-leading honor. Honorees will be featured in exclusive editorial coverage across Ragan and PR Daily and celebrated at an inspirational live gala in March 2026 in New York City. Join us in spotlighting this year’s most exceptional communicators. Nominate: https://lnkd.in/gZgCpbVk #RaganAwards #WomenInCommunications #Leadership #PublicRelations

AI can amplify your reach — and your risks. According to PwC's Gabrielle Too-A-Foo, brands that treat AI as a substitute for human judgment end up spreading errors at scale. Guardrails aren’t optional. You need ethics baked into prompts, human oversight, and transparency — because when AI errs, your brand pays the price. Read more: https://lnkd.in/gpJ6VuYP