QuestionPro

Customer feedback isn’t meant to sit in a dashboard. It’s meant to do something. Watch how QuestionPro’s Closed-Loop Feedback system helps you turn every survey response into action, automatically. From ticketing to root cause analysis to AI-generated replies, this is how you build loyalty that lasts. 👉 Explore more at https://hubs.li/Q03ShCRf0

Do you trust your sample? Pre-profiled, always-on communities mean faster answers you can actually use. Get the ebook to see how it works: https://hubs.li/Q03S6m2S0

Spreadsheets don’t sell experiences. Now you can embed video directly into your #JourneyMap because sometimes, showing is smarter than telling. Give decision-makers a front-row seat to the real customer story. Available in QuestionPro Journey Management, learn more here: https://hubs.li/Q03RXtJD0

Fraud in research isn’t just a challenge; it’s a #GrowingCrisis. From publishers to conferences, the industry is working to close loopholes, increase transparency, and strengthen safeguards. One promising approach? Pre-registering experiments and hypotheses to ensure greater accountability from the start. 🎧 Don’t miss the full discussion, listen here: Spotify: https://hubs.li/Q03RJVnQ0 Apple Podcast: https://hubs.li/Q03RJW0c0 Brooke Reavey PhD Dan Fleetwood

A random browser on your site is just noise, until you know more. The more data you have, the more valuable that “random person” becomes. Chris Robson breaks down the math behind why customer insights = business power. 🧠 Worth the 5-minute read: https://hubs.li/Q03RnNnj0

“I’m not taking a 20-minute survey.” Your respondents feel the same, and they’re telling you with every half-finished answer. #ShorterSurveys = better #insights. More often. More honest. Skip the saga. Ask what matters Ready when you are: https://hubs.li/Q03R2GDL0

500 U.S. physicians. 5 specialties. 1 uncomfortable truth: AI adoption in healthcare is outpacing the system’s ability to support it. Our latest report with Day One Strategy (powered by QuestionPro) shows clinicians are turning to generative AI without institutional guidance, and the risks are real. 💡 What’s missing? Guardrails, training, and tools clinicians can trust. Ready to close the readiness gap? Read the full findings: https://lnkd.in/gnXhbwwQ

AI isn’t here to replace researchers it’s here to help us work smarter. From #AI moderators to synthetic respondents, the conversation often sparks fear. But what if we flipped the script? Instead of resisting, we can treat AI as a tool that accelerates #workflows, enhances capabilities, and frees up time to think differently. In this episode, we explore why embracing AI isn’t optional anymore it’s essential for staying relevant in insights. 🎧 Experience the full episode: Spotify: https://hubs.li/Q03QDg3s0 Apple Podcast: https://hubs.li/Q03QDhqp0

Assumptions can be costly, and brand trackers are the key to cutting through the noise. Join us for a fast-paced, interactive session where we’ll put your brand instincts to the test in a live “this or that” challenge. You’ll vote on statements like: - “Awareness is the best measure of brand health.” - “Loyal customers are better than vocal promoters.” - “Annual brand tracking is enough.” Then, we’ll reveal what the data really says. Discover how to: ✅ Measure the right metrics at each stage of the brand funnel — from awareness to advocacy. ✅ Balance perception and performance indicators to get the full picture of your brand’s health. ✅ Keep your tracking agile and continuous to capture real-time shifts in consumer sentiment. ✅ Align your brand tracker with your business goals to turn insights into action. This isn’t another dry lecture, it’s a live, game-style session where you’ll learn, vote, and challenge your own assumptions about what truly drives brand success. 🎯 Perfect for: Brand managers, marketing researchers, strategists, and anyone who wants to track smarter, not harder.

Do you think public services are just “bureaucracy”? Think again. Sarah Andrews, founder of Cupola CX, shows how human-centered design (HCD), can turn government touchpoints into experiences that delight residents, save time, and build trust. From paying bills to applying for permits, every interaction shapes how people feel about local and federal institutions. This episode taps into how HCD practices, like journey mapping, prototyping, and persona development—can be adapted for government, even with regulatory, equity, and resource constraints. Sarah shares how federal initiatives, like Executive Order 14058, and state-level programs in NY and UT are inspiring cities to rethink service delivery and create measurable resident impact. Key Takeaways: * Government Services are Experiences too: Residents expect clarity, ease, and even delight—just like any top-tier company. * HCD Works in the Public Sector: Proven CX tools can be adapted to public agencies to improve efficiency, equity, and satisfaction. *Change is Contagious: Cities can pilot solutions, learn from state/federal examples, and scale improvements—building momentum for better resident experiences. 📌 Can't make it live? Sign up anyway, and we'll send you the recording afterward! About Sarah: Sarah has spent 20 years helping organizations—from hospitals to municipalities—deliver better experiences. She’s led CX initiatives for healthcare systems, private equity-backed companies, and now runs Cupola CX, a boutique consultancy removing friction and driving loyalty. Sarah blends human-centered design with change management principles to improve experiences for both customers and employees. Fun fact: She’s a proud Purdue grad living in South Bend with her husband and three teens, planning a 48-state family adventure. City services don’t have to be a pain. Sign up and learn the secrets to human-centered government design.