Jigsaw

Over the next several weeks, the Napolitan Institute, with Jigsaw as its technology partner, will display "America: A 250-Year Conversation," an interactive physical exhibition at the Great American State Fair. Built from last year’s nationwide We the People initiative, the exhibit weaves contemporary American perspectives on freedom alongside foundational historical texts. Jigsaw’s AI helped structure and semantically organize nearly 2 million words of public dialogue and texts to make the experience possible. We invite you to explore the installation now through July 10 in Washington, D.C.

How can we bridge the gap between thousands of individual citizen voices and concrete policy decisions? For the past year, Jigsaw has been partnering with public leaders to deploy Sensemaking AI—a suite of open-source tools designed to transform open-ended civic engagement into actionable municipal playbooks. From county lines to national initiatives, the real-world impact is already clear: 🛣️ County-Level (Warren County, Kentucky): In Bowling Green, KY nearly 1 in 10 locals used the tool to contribute over 4,000 distinct proposals. Today, that data is actively shaping Warren County’s official plan for infrastructure, zoning, land use, and more, led by Judge/Executive Doug Gorman. 🏙️ State-Level (Oklahoma): Governor Kevin Stitt launched a first-of-its-kind statewide survey. 91% of Oklahomans found the AI's adaptive, deep-dive follow-up questions helpful, and 73% felt state leaders became more accessible. 🇺🇸 National-Level (We the People): Partnering with the Napolitan Institute, Sensemaking AI synthesized 1.6 million words from participants across all 435 U.S. congressional districts. Our predictive agreement engine uncovered hidden consensus, reaching an 80%+ cross-partisan agreement rate on complex ideals. 📍 Next up we are taking these innovations to Chattanooga, Tennessee, partnering with Mayor Tim Kelly. Utilizing a multi-phase, multimodal design and newly developed tools, residents’ input will help drive policy action in areas like urban growth, transit, and green spaces. The future of civic tech is open, collaborative, and responsive. 👉 Read our full one-year momentum recap and discover how to get involved: https://lnkd.in/gwTPZ7Qm

Imagine having the chance to speak with nearly 1,000 city leaders from around the world. That's a wealth of experience, insights, and lessons about how to build stronger neighborhoods. But the challenge is making sense of it all. At Bloomberg CityLab in Madrid earlier this year, Jigsaw used its Sensemaking AI to synthesize thoughts and reflections from attending global leaders—in real time. Attendees scanned a QR code and anonymously answered questions about what is working in their cities to surface actionable themes for mayors, legislators, philanthropists, and everyone else with stake in city-level decisionmaking. The result: 101,699 words—the equivalent of 99 hours of conversation—collected in just minutes and automatically distilled down to six major themes. However, one stood above the rest: the importance of fostering real world social connection among residents. This was mentioned by more than half of all participants without prompting. As Jigsaw's Head of Product Angelo Carino put it, "None of us are here because we care primarily about pavement or paperwork. We're here because we care about each other." City leaders spend their days on complicated policy issues: infrastructure, budgets, economic development. But it’s easy to forget that all of these things are a means to an end. City programs are meant to serve city residents. Today’s leaders are telling us that the most vibrant cities are those designed to encourage genuine engagement between people. Learn more about our real-time Sensemaking work in our newest Research Note:

How is AI transforming civic engagement from London to Kentucky? A new piece in AI Policy Perspectives by Carl Miller and our Head of R&D, Beth Goldberg, compares how these approaches are working across vastly different communities. The article underscores the potential for AI to make governments more responsive to the people they serve. Civic leaders in the U.S., UK and around the world are increasingly using AI to gather actionable feedback from their communities, identify points of agreement, and surface policy ideas shaped by residents themselves. At Jigsaw, we have a front-row seat to how the latest technology can enable greater civic participation—our Sensemaking AI has helped elected officials in places like Kentucky and Oklahoma listen and respond more deeply to the people they serve. We’re excited to be part of this movement and will share more soon about where Jigsaw’s Sensemaking AI is headed next. Read the full piece here: https://lnkd.in/gS-UmzBR

"There's sometimes a story we tell ourselves about cities—that they're too big, too divided, too complicated for anyone to agree on anything." Jigsaw's Sensemaking AI challenges that assumption. At a recent Bloomberg Philanthropies and The Aspen Institute event in Madrid, our CEO Yasmin Green highlighted what the data keeps showing: beneath the perceived complexity, politics, and the challenges, there are also agreements—and, at the very least, an agreement that discussion is good. 🏢In Bowling Green, Kentucky, 8,000 residents participated in a virtual conversation about their city's future. The process surfaced good conversations and even agreements that surprised the organizers. 🗽In our We the People initiative, 2,400 Americans, including people from every congressional district, shared their views ahead of the nation's 250th anniversary, and 94% felt that their opinions were truly represented in the conversation. We disagree on some things, but we also agree on others. More than anything else, we want to genuinely be heard by each other. Sensemaking is a suite of tools that help make that possible. Thanks for having us, Bloomberg CityLab!

Next week in Madrid, Jigsaw CEO, Yasmin Green and Head of Product, Angelo Carino are taking the stage at Bloomberg CityLab 2026, led by Bloomberg Philanthropies together with The Aspen Institute! In our session, “The Town Hall: Reimagined,” we’ll be discussing how our Sensemaking AI empowers city leaders to close the "listening gap" and truly understand their constituents at scale. We’ll also run a real-time demo — the most ambitious ever attempted at a CityLab summit! (But shhhh! 🤫 It’s a surprise!) We’re excited to showcase how AI can help inspire leaders with confidence and community input. #CityLabMadrid

Last year, we hit a significant milestone in encrypted DNS protection, and we committed to continuing to help the industry make the internet more secure and private. Today, we are sharing our latest research. 🔒 Most of us assume the HTTPS lock icon means our browsing is private. And in most critical ways, it is: what you type into a site, like your name, password, or credit card number, is encrypted. But the domain name of the website may still be visible to malicious actors. Taken together, the sites you visit tell a deeply personal story about who you are—your hobbies, health, finances, and much more– which we believe needs protection, too. That’s why a breakthrough new internet standard, Encrypted Client Hello (ECH), matters. ECH is designed to encrypt domain names, closing one of the biggest privacy gaps in web browsing. But there was a potential implementing challenge: turning ECH on by default across the whole web might possibly slow connections or cause errors. So we tested it. 📝 In our latest Research Note, we measured DNS query latency across 10,000 of the most-visited domains—comparing standard address lookups with the HTTPS Resource Record (HTTPS RR) used to enable ECH. What we found: ✅ For over 93% of domains, ECH-enabled lookups were nearly as fast as standard DNS lookups. ❌ Only 3.1% of websites showed meaningful delays, and a few dozen didn’t return a result. Based on these findings, we identified practical recommendations for developers to enable ECH while managing performance edge cases. But, more importantly, they show that there *is* a path to finally deliver stronger privacy without sacrificing (and even perhaps, enhancing!) performance, giving users the best of both worlds. It will take a broad, industry-wide effort to get there—but testing ECH is a critical step to instill confidence in the organizations that will eventually roll it out, and our results to date have been extremely encouraging. Read our Research Note and tell us what you think!

✨Jigsaw is #hiring in NYC! ↪️ Do you enjoy forging brand new, high-impact partnerships? ↪️ Excited to launch AI innovations to serve the public good? ↪️ Want to map and mobilize an ecosystem that is inspired to scale? Take a look at our open Strategic Partnerships Development Manager role if you want to do mission-driven work within a nimble interdisciplinary team, collaborating with Product, Eng, and PgM to advance each initiative, developing strong, impactful partnerships to bring it all to life. If interested, please apply directly:  🚀 Strategic Partnerships Development Manager - https://lnkd.in/e5pR68pb

Great recap from Jon Berroya on an incredible week at SXSW. We walked away with a deep appreciation for the problems keeping mayors up at night  — and it was a privilege to explore together how tools like Jigsaw's Sensemaking can help bridge the gap between hearing community feedback and acting on it. Excited to keep learning alongside these leaders. 🎉