Gorgias

The traditional ecommerce journey is fragmented. And it's costing you revenue. A customer discovers you on TikTok, searches on Google, opens several tabs, reads reviews, and eventually leaves without buying. Now, the entire journey is collapsing into a single conversation. AI Agent asks questions, clarifies intent, and guides the same shopper to checkout. Natasha Porter broke this down perfectly in our recent webinar.👇 See what else is reshaping ecommerce in our 2026 Conversational Commerce Trends Report: https://lnkd.in/eyjFm_qE

When your founder’s Netflix show airs in 220 countries, ticket volume triples overnight. At least, that’s what happened to Cabau Lifestyle. Instead of hiring fast and scrambling, they scaled with AI: → AI Agent cleared the backlog and handled 3x ticket volume → Automated 24/7 health & wellness guidance → Increased bundle sales by 600% Read the full story to learn how they turned Netflix vitality into long-term growth: https://lnkd.in/gJZz4kAi

We rebuilt chat to feel less like a bot. More like the personalized, two-way conversation your customers deserve. Chat has been growing faster than email, and we wanted to deliver an experience that keeps pace. Turns out, when you let people visually browse products, ask follow-ups with one click, and add to cart without leaving the conversation, they actually do it. The results: → 36% more customers click on product recommendations → 2.25x more products added to cart from chat → 7.3% lift in chat engagement Shopping is moving from static pages to conversations. Our chat is built for it. Our latest blog breaks down exactly how this new experience drives engagement and conversions: https://lnkd.in/etxXazdp

Introducing our brand new chat experience. 💬 This is more than a design update. This is chat becoming an interface built for how shoppers browse today: fast, visual, and frictionless. The new experience brings visual product grids, one-click replies, and add-to-cart without leaving the conversation. And early results show it's working: ✅ 2.25x more shoppers add-to-cart ✅ 36% increase in product recommendation engagement ✅ 7.3% increase in shoppers who enter and use chat Chat is evolving from answering questions to driving sales. This new experience makes that easier than ever.

Conversations are evolving. So are we. Something’s coming.

The future of ecommerce isn't better websites. It's better conversations. Last week, we unveiled our 2026 State of Conversational Commerce report during a live webinar with one of the most stacked speaker line-ups we've ever had. The insights were so good that we had to share a preview. 👇 Swipe through for quotes from our CEO, product designers, and CX leaders. Missed the event? Get the full report & recording in comments. 

Come for CX. Stay for the glow. ✨ We're heading to eTail West 2026 in Palm Springs on February 24–25. Visit us at Booth #704 to see how leading ecommerce brands are using AI-powered customer experience to drive revenue, operate more efficiently, and scale support without sacrificing quality. Plus, stop by for exclusive, curated giveaways from Summer Fridays throughout the event. If you’re attending eTail West, make sure the Gorgias Beach Club is on your list.

Everyone is talking about AI in CX. But amidst all the buzz, it’s hard to know what “great” results actually look like. We were curious too. So we just dropped the most comprehensive report on conversational commerce in ecommerce. 16,000+ brands. 400 industry leaders. 350M+ conversations analyzed. The 2026 State of Conversational Commerce report is here and it's packed with: → Insights to plan your 2026 strategy → Benchmarks by business size and vertical → Real examples from leading brands like OSEA Malibu, bareMinerals, and Orthofeet See what sets the leaders apart and where you fit in. Swipe through for a preview of what's inside. 👀 👉 Get the report: https://lnkd.in/gRA-DBDu

We’re less than one week away from unveiling The State of Conversational Commerce in 2026 report. 84% of brands are investing in conversational commerce as a strategic pillar this year vs. last year. The shift has already happened: every channel is a storefront. Join us on February 3 at 1 PM EST for: → A breakdown of the 5 trends shaping ecommerce → Data from 400 ecommerce leaders, 16,000 brands, and 350M+ conversations → A stacked speaker line-up including our CEO, Product team, and experts at OSEA Malibu, J.LINDEBERG, & Yotpo Don’t miss your chance to see the data before anyone else. 👀 Save your spot: https://lnkd.in/eQT6BU9J

Your customers text. Now your AI does too. We're so excited to announce that AI Agent is now available on SMS. 🎉 By conversing with customers on the device that's always in their pocket, you can meet them where they're at. Order tracking from the bus stop. Product questions from the couch. Appointment changes on the go. All resolved in seconds, in your brand's voice, without them ever opening a browser. The conversation doesn't have to end when customers leave your site.