AccountsRecovery.net

In collections, Winning the argument Means losing the payment. Here’s what Ryan had to say 👇 I’ve had collectors who got off the phone smiling. So I asked — “Did you get the payment?” They said, “No.” “But I won that argument.” And that’s where the problem starts. If you got off the phone with no money, You didn’t win — You lost. It’s that simple. Some collectors get caught up trying to prove a point. But in doing so, They lose the account, The money, And sometimes — the customer’s trust forever. A great collector doesn’t argue. They listen. They adapt. They focus on outcomes, not ego. Because in collections, winning the argument means losing the payment. 💡 This post was inspired by insights from Ryan, Gordon, Tessa & Mara during our AccountsRecovery webinar: “Turning Good Collectors into Great Collectors. ♻️ Hit repost so your network receives real-world lessons from the industry’s top voices.

They’re writing their own pleadings, filing counterclaims, and sometimes even copying templates they found online. Pro se litigants are becoming more sophisticated—and more common. Internet and AI tools have changed the game for collectors facing self-represented consumers. From recognizing mass-produced filings to deciding when it’s worth picking up the phone instead of responding in writing, the webinar on Dealing with Pro Se Litigants offered strategies for reducing risk and cutting through the noise. Want to know how the best agencies are adapting? 👉 Catch the full discussion at AccountsRecovery.net #DebtCollection #Compliance #LegalStrategies #Webinar

Trust accounts sit at the heart of every collection operation — yet they’re one of the easiest areas to get wrong. A single misstep in handling client funds, documentation, or reconciliation can lead to serious compliance and operational fallout. With regulators and clients demanding transparency, proper trust account management isn’t optional — it’s essential. In this upcoming webinar, a panel of industry experts will share how to build airtight controls, maintain separation of funds, and streamline reconciliation and reporting. Don’t wait until a mistake costs you a client or a compliance issue — learn the best practices that protect your business. 📌 Best Practices in Managing Trust Accounts 📅 Friday, November 14 @ 1pm ET 🎙️ Panelists: Jim Curham, Ken Rubin, CPA, and Scott Weltman 🔗 Register here: https://lnkd.in/ezVGdTUB #Compliance #Collections #TrustAccounting #Webinar

Not all text messages are created equal. As technologies evolve, so do the ways collection operations can connect with consumers. With Rich Communication Services (RCS) redefining what’s possible, understanding the differences between SMS, MMS, and RCS is more important than ever. In this webinar, sponsored by TCN, a panel of experts will unpack how each messaging type works, which devices and carriers support them, and how they impact engagement, deliverability, and compliance. You’ll also see real-world examples of how agencies are using RCS to create richer, more interactive experiences—while learning when a simple SMS or MMS might still be the smartest move. 📌 RCS vs. MMS vs SMS: Understanding the Differences and What You Should Be Using  📅 Thursday, November 13 @ 1pm ET 🎙️ Panelists: David Fernandez Vinuales, Bryce Payne, Ryan Peter, and Jeff Stewart 🔗 Register here: https://lnkd.in/epxPTFmB Deep dive into the future of text messaging in collections! #DigitalEngagement #CollectionsTechnology #Webinar

Efficiency doesn’t come from working faster—it comes from working smarter. ✅ Streamline workflows so every task adds real value. ✅ Empower your team to make decisions without endless approvals. ✅ Slow down to do the heavy lifting upfront—so you can move faster later. Legal operations thrive when automation, trust, and smart delegation align. It’s not just about cutting time—it’s about creating clarity, consistency, and confidence in every case. Discover proven strategies from industry experts—watch the full discussion now on AccountsRecovery.net. #LegalOperations #Efficiency #Compliance #WebinarRecap

Great collectors don’t always make great managers. The ability to negotiate payments and resolve accounts is valuable—but leading people requires an entirely different skill set. Leadership in collections means developing talent, maintaining compliance, driving performance, and keeping teams engaged in a demanding environment. In this webinar, a panel of experts will share practical ways to spot leadership potential, train new supervisors, and build the skills that turn good managers into great ones. Learn strategies for coaching, handling tough conversations, and building a culture of trust and accountability. 📌 How to Develop Great Managers 📅 Wednesday, November 12 @ 1pm ET 🎙️ Panelists: Angela Armstrong, Michael J., and Leon A Oldham 🔗 Register here: https://lnkd.in/eM5GKneU  Elevate your leadership pipeline and strengthen your operations. #LeadershipDevelopment #CollectionsIndustry #Webinar

Collection operations are drowning in data — and it’s killing efficiency. Payment processors, CRMs, dialers, compliance tools, dispute platforms — each holds critical information. But when these systems don’t talk to each other, chaos follows: missed payments, duplicate efforts, compliance risks, and frustrated consumers. Data silos aren’t just an inconvenience — they’re a liability that costs money, time, and trust. In this webinar, sponsored by Tratta, a panel of experts will uncover the hidden costs of disconnected systems, show how fragmented data creates operational blind spots, and share practical strategies for building a unified, data-driven operation. 📌 How Many Systems Does It Take to Miss a Payment? Fixing Data Chaos in Collections 📅 Tuesday, November 11 @ 1pm ET 🎙️ Panelists: Josh Allen, John Fuller, and Ralph Hall 🔗 Register here: https://lnkd.in/eSxN2NkB Don’t let data chaos hold your team back—reserve your spot now! #DataIntegration #CollectionsTechnology #Webinar

Most companies focus on driving clicks. The smart ones focus on what happens after. When digital payments are done right — personalized links, seamless portals, familiar branding — conversion rates don’t just rise; they multiply. Every extra click avoided, every trust signal added, directly impacts your bottom line. That’s the real economics of digital payments. Want more insights like this? Catch the full recap at AccountsRecovery.net. #DigitalPayments #ConsumerExperience #FintechInnovation #WebinarRecap

The CFPB just drew a new line in the sand with its interpretive rule on the Fair Credit Reporting Act — reaffirming federal preemption and putting states on notice. But here’s the catch: according to experts, nothing has really changed... yet. The Bureau may have opened the door for future challenges, and that could reshape how furnishers and CRAs operate nationwide. What’s your take? Does the CFPB’s move clarify or complicate things for furnishers and CRAs? #FCRA #CFPB #Compliance #CreditReporting #CollectionsIndustry