Crisp

Yesterday, we launched Hugo AI Agent, and it reached #1 on Product Hunt! Hugo is a true AI agent for customer support, designed to handle real customer conversations, not just tickets or scripted responses. It helps teams: • reduce repetitive support work • maintain or improve CSAT while scaling • stay responsive across time zones • escalate to humans only when judgment is needed Hugo is built for teams operating globally and is available internationally from day one. We’re excited to see how teams around the world use Hugo to scale support without losing quality or control. If you’re curious to see how it works, you can try Hugo here, no credit card required: www.hugo.ai

Today marks one of the biggest shifts in customer support Crisp has made in over 10 years. We’re introducing Hugo (Hugo AI Agent), a true AI agent for customer support, built and powered by Crisp. Hugo was designed to handle real conversations, take action when it’s safe, and escalate to humans with full context, all while maintaining trust and quality. This is how we believe support should work going forward. If you’d like to see it in action, Hugo is available as a free trial (no credit card required): 👉 www.hugo.ai

This is gold, and we want you to have it! For SaaS C-levels where everything moves fast, nothing is better than scaling support with speed and precision. From our live translation to an all-in-one inbox that turns queries into qualified conversations, Crisp brings you closer to your customers and your customers-to-be.

Want happier customers AND team members? Things don't have to be hard, leverage AI like this. https://lnkd.in/gaZauEkp

Did you enable the new inbox layout?

Wondering what we've been up to this month? Check this out ⬇️ 🔧 New Features - Mark as unread: Right-click a conversation to mark it unread, mimicking email and chat app behavior. - Email-based triage rules: Easily route inbound emails using sender patterns. - Channel icons: Visual indicators show the origin of each conversation in the inbox. - Checkout extensibility for Shopify: Crisp chat can now appear during checkout (Shopify Plus only). - Control file/audio uploads: Enable or disable file uploads and audio messages separately. - New bot blocks: Conditional block based on conversation channel. - “Move to Inbox” action to assign chats to specific sub-inboxes. - Unofficial integrations: Linear sync by a third-party. Email enrichment plugin to get more insights from contacts. 🐞 Fixes & Improvements - Improved analytics accuracy (e.g. last operator metrics, automation charts). - Better message tracking and operator breakdowns for Analytics. - No more ghost conversations in inbox. - New iOS & Android app versions. 📚 Helpdesk Updates Guides on mastering the AI chatbot, creating custom bots, and setting up sub-inboxes. 🎓 Upcoming Webinars April 8: Using Data & CRM to create unique customer experiences. May 15: Customer support via WhatsApp & messaging apps. June 3: Building impactful support ROI reports. 🔮 Coming Soon - Overhauled internal search. - Inbox table view.

We just released our February 2025 Product Update ⬇️ In a glance, here is what has been done: - Total privacy mode has been added to our Chat widget 🔒 - Dark mode is now available to all our customers 🖤 - Set automated rules to route conversations based on pre-defined data 🛣️ - Create product tours from your Crisp Workspace 📍 And much more! You can check it out here: https://lnkd.in/e-EEMwai