CollaborationRoom.ai

Can you see what's happening on the other side? That is how your supervisors feel trying to #engage, #manage, and #coach your remote #contactcenter agents. That is also how your agents feel trying to get the help they need to succeed. It does not have to be that way if you are open to new technology and new ways of doing things. Your reports are helpful, but they only tell part of the story. It's like reading a book, and it's missing the final chapter. Help your team finish the book with CollaborationRoom's Virtual Floor platform. Open the blinds to a whole new world of possibilities! #ccw #ccwomen #acainternational #rmai #hfma #execsintheknow #finovate #cx #cxtechnology #contactcentre #callcenter Sameer Maini Jason Hiland Shristi Vishwakarma Marlon Rubio Vinay Gupta Gregory Dohan John Stock

Gregory Dohan is pumped to meet the attendees of Receivables Management Association of Canada Inc. (RMA) next week to talk all things #remote for their contact centers. Test his French-we dare you! #collections #debtbuying #banking #contactcenter #contactcentre Sameer Maini John Stock Jason Hiland

Is this what you did? Let's take a ride with Jason Hiland on one of his cold calls 🤣

What's one of the biggest problems a company can have? Believing they don't have a problem! We've all done it. We don't see a GLARING problem and ✅ the box that is all is well. We are in first place! We are number one! You know who is not checking that box and resting on their thrown? Your competition! They are chasing you! Just because there is not a glaring problem does not mean you cannot do better than you are. #remote work for your #contactcenter may fall into that category. You may not of had a glaring #production, #engagement, #training, or #compliance issue, but does that mean they do not exist. Laying low under the cover of "report stats"? Are you leaving 🥩 on the 🦴 while you celebrate short-term victories? When is the last time you looked at technology that could make you better at remote work? Just asking for a friend 😉 #cx #cxtechnology #ccw #execsintheknow #ccwomen #callcenter #employeeexperience #rmai #acainternational #collectionagency #bpo #outsourcing #offshoring Sameer Maini John Stock Jason Hiland Gregory Dohan

John Stock dropping knowledge about how to engage, manage, train, and support remote and hybrid #contactcenter teams (including outsourced agents) at the recent #ccwnashville25. Giving his best "I can't believe you only use Teams!" look 🤣 #cx #cxtechnology #employeeexperience #managing #training #coaching #outsourced #offshoring #nearshoring #onshoring #bpo #remotework Sameer Maini Gregory Dohan Jason Hiland

If contact center metrics were Halloween candy… 🍫 Some sweet. Some sticky. Some that haunt your dashboards forever. 👀 Because let’s be honest — every supervisor’s got a bowl full of AHT, a few Snickers-style CSAT surprises, and that one rare chocolate called “Coaching Time.” 🎃 Here’s to keeping the sugar rush steady — and the visibility steady, too. Sameer Maini Jason Hiland Viji Maini Vinay Gupta John Stock Marlon Rubio Gregory Dohan Shristi Vishwakarma Anurag G #contactcenter #cxleaders #hybridwork #happyhalloween #visibilitymatters

Hybrid contact centers didn’t just move work online — they moved visibility out of sight. Effort. Coaching. Compliance. Burnout. The signals are there, just harder to see. At CollaborationRoom.ai, we help teams turn those invisible signals into real-time awareness — so leaders can act before issues escalate. #hybridwork #contactcenter #cxleaders #collaborationroom #workforcevisibility Sameer Maini Jason Hiland Viji Maini Vinay Gupta John Stock Marlon Rubio Gregory Dohan Shristi Vishwakarma Anurag G

🎸 Nashville, we’ve landed! The @CollaborationRoom.ai team is live at Customer Contact Week (CCW) 2025 — bringing the power of AI-powered visibility to the floor. This is where human connection meets real-time insight 👇 🔹 Smarter supervisor coaching 🔹 Higher hybrid team performance 🔹 Better customer outcomes — powered by live data, not lagging reports Ready to see what visibility feels like? Drop by at: 📍 Booth #302 | Oct 22–24 | Omni Nashville Let’s make some noise at #CCWNashville! #ccwnashville #customerexperience #contactcenter #cxleaders #aiincx #customercontactweek #cxinnovation Sameer Maini Jason Hiland Viji Maini Vinay Gupta John Stock Marlon Rubio Gregory Dohan Shristi Vishwakarma Anurag G

Every hybrid contact center runs on data. But no dashboard can tell you when an agent’s about to burn out. The truth? Visibility isn’t about watching — it’s about understanding. In our latest #BeyondtheFloor newsletter, we explore the one signal every hybrid contact center keeps missing — and why solving it is the next frontier in CX leadership. Sameer Maini. Jason Hiland. Viji Maini. Vinay Gupta. Anurag G. Marlon Rubio. John Stock. Gregory Dohan. Shristi Vishwakarma #CXLeadership #ContactCenterInnovation #HybridWork #CollaborationRoom

We’re excited to see Gregory representing CollaborationRoom.ai at the Healthcare Financial Management Association (HFMA) Region 2 Annual Conference – The Future in Focus this week in Verona, NY! 🎯 3 days of great conversations, fresh ideas, and meeting healthcare finance leaders who are shaping what’s next in visibility, compliance, and team performance. If you’re attending, make sure to connect with Greg and say hello! 👋 #hfma #healthcarefinance #collaborationroomai #futureinfocus #healthcareinnovation